Brand Certified
Goodwill Retail Store and Donation Center
3.7(241 reviews)
Certified by Goodwill Retail Store and Donation Center • Mar 01, 2026
Business Details
1010 York Road, Towson, MD
21204, United States
Certified by Goodwill Retail Store and Donation Center • Mar 01, 2026
(410) 321-4872
Certified by Goodwill Retail Store and Donation Center • Mar 01, 2026
https://www.goodwillches.org/
Certified by Goodwill Retail Store and Donation Center • Mar 01, 2026
About
Certified by Goodwill Retail Store and Donation Center • Mar 01, 2026
Thrift StoreDiscount StoreGoodwill Industries of Chesapeake
Location
Certified by Goodwill Retail Store and Donation Center • Mar 01, 2026
Goodwill Retail Store and Donation Center
1010 York Road, Towson, MD
21204, United States
Hours
Certified by Goodwill Retail Store and Donation Center • Mar 01, 2026
Reviews
3.7
241 reviews
5 stars
101
4 stars
51
3 stars
38
2 stars
19
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and ignored.
Pricing Issues
Many customers expressed dissatisfaction with rising prices, feeling that items are overpriced for a thrift store.
Store Organization
Feedback indicated that the store's organization is inconsistent, with some areas being messy and poorly stocked.
Positive Finds
Despite the negatives, several customers reported finding great items and bargains, appreciating the variety available.
Donation Experience
Customers faced challenges with the donation process, including being turned away and long wait times.
- NWNicole Williams2 days ago3.0The old black lady with the updo that’s a bronze blonde at the register is rude and ignores you. I have been here twice in seven days and the first time she was talking crap about a coworker to herself out loud and really angry he moved things around. Came in today and waited for 5 min before my fiancé went to her and said we were waiting at the front. She just said “I’m coming”. Mind you the store was packed and she definitely saw us waiting and the manager saw us but no one came to help. It’s just bizarre to have no one at the register when the store is packed. Every time I’ve been here the cashier has had a bad attitude as if she has never heard of customer service. She seems irritated that she has to help you. As far as the store like any thrift store you really have to be patient and search to find something good but I literally found 2 great pieces for a good price so that’s why I will at least give this place three stars.
- KRKeiry RamosNov 11, 20251.0Terrible experience and will not be going back ill shop elsewhere like savers where the staff is friendly and don’t mind to help. The staff at this location Are rude and don’t care about customer service and I am thinking, they treat their customers, rude and poorly because their manager doesn’t care and she is also miserable herself. What’s the point of treating others with disrespect smh never again.
- LYLINDA YEPOct 28, 20253.0This Goodwill is over priced! This is not Macy's! People shop at Goodwill because they need to. Why charge high prices for used items. The lead cashier MS. Jeanette is not customer friendly . She is snappy and grouchy.
- SMSamuel MillerOct 9, 20251.0Don't waste your time going here to donate, they are turning down donations and are only taking high end items. Go to savers donation center instead, they are actually accepting donations.
Frequently Asked Questions About Goodwill Retail Store and Donation Center
What are the regular opening hours of Goodwill Retail Store and Donation Center in Towson?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Where is Goodwill Retail Store and Donation Center located?
It is located at 1010 York Road, Towson, MD 21204, United States.
How can I contact Goodwill Retail Store and Donation Center by phone?
You can reach them by phone at +1 410-321-4872.
Does Goodwill Retail Store and Donation Center have an official website?
Yes, the store's website is https://www.goodwillches.org/.
What type of store is Goodwill Retail Store and Donation Center?
It is a thrift and discount store associated with Goodwill Industries of Chesapeake.
Can I make donations at the Goodwill Retail Store and Donation Center in Towson?
Yes, it operates as both a retail store and donation center where you can donate items.
What nearby automotive services are available close to Goodwill Retail Store and Donation Center?
Nearby automotive services include Midas for repairs and gas, European Motors for used cars, Hanzon Automotive Sales & Service, Meineke Car Care Center, Monro Auto Service and Tire Centers, and The Auto Service.
Are there any nearby places to grab coffee or a quick drink near the Goodwill store?
Yes, Starbucks is located nearby where customers can enjoy coffee and refreshments before or after visiting the store.
What banking options are close to Goodwill Retail Store and Donation Center?
M&T Bank and M&T Bank ATM are located close by, offering banking and ATM services for customer convenience.
What community or public service locations are near the Goodwill Retail Store and Donation Center?
Nearby community and public services include Patient First medical center, Towson Recreation Council gym, Baltimore County Fire Department Station 1, and Carver Center for Arts and Technology school.
Brand Certified Facts from Goodwill Retail Store and Donation Center
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