Business Details
About
Thrift StoreDiscount StoreGoodwill Industries of Chesapeake
Location
Goodwill Retail Store and Donation Center
1010 York Road, Towson, MD
21204, United States
Hours
Reviews
3.7
239 reviews
5 stars
100
4 stars
51
3 stars
37
2 stars
19
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative shopping experience.
Pricing Issues
Many customers expressed dissatisfaction with rising prices, feeling that items were overpriced for a thrift store.
Store Organization
Feedback indicated that the store was often messy and poorly organized, affecting the shopping experience.
Positive Finds
Despite the issues, some customers reported finding great deals and unique items, appreciating the variety available.
Donation Experience
Several reviews mentioned difficulties with the donation process, including staff being unhelpful or refusing donations close to closing time.
- KRKeiry RamosNov 11, 20251.0Terrible experience and will not be going back ill shop elsewhere like savers where the staff is friendly and don’t mind to help. The staff at this location Are rude and don’t care about customer service and I am thinking, they treat their customers, rude and poorly because their manager doesn’t care and she is also miserable herself. What’s the point of treating others with disrespect smh never again.
- LYLINDA YEPOct 28, 20253.0This Goodwill is over priced! This is not Macy's! People shop at Goodwill because they need to. Why charge high prices for used items. The lead cashier MS. Jeanette is not customer friendly . She is snappy and grouchy.
- SMSamuel MillerOct 9, 20251.0Don't waste your time going here to donate, they are turning down donations and are only taking high end items. Go to savers donation center instead, they are actually accepting donations.
- KYKat YApr 17, 20215.0You can always find something great here and if you get the good will card you can earn back cash to use on future purchases! Left here yesterday with two pairs of shoes that had absolutely zero signs of wear!
- SRSharon RitchieOct 2, 20175.0Great selection, reasonable prices, friendly people
Frequently Asked Questions About Goodwill Retail Store and Donation Center
What are the regular opening hours of Goodwill Retail Store and Donation Center in Towson?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Where is Goodwill Retail Store and Donation Center located?
It is located at 1010 York Road, Towson, MD 21204, United States.
How can I contact Goodwill Retail Store and Donation Center by phone?
You can reach them by phone at +1 410-321-4872.
Does Goodwill Retail Store and Donation Center have an official website?
Yes, the store's website is https://www.goodwillches.org/.
What type of store is Goodwill Retail Store and Donation Center?
It is a thrift and discount store associated with Goodwill Industries of Chesapeake.
Can I make donations at the Goodwill Retail Store and Donation Center in Towson?
Yes, it operates as both a retail store and donation center where you can donate items.
What nearby automotive services are available close to Goodwill Retail Store and Donation Center?
Nearby automotive services include Midas for repairs and gas, European Motors for used cars, Hanzon Automotive Sales & Service, Meineke Car Care Center, Monro Auto Service and Tire Centers, and The Auto Service.
Are there any nearby places to grab coffee or a quick drink near the Goodwill store?
Yes, Starbucks is located nearby where customers can enjoy coffee and refreshments before or after visiting the store.
What banking options are close to Goodwill Retail Store and Donation Center?
M&T Bank and M&T Bank ATM are located close by, offering banking and ATM services for customer convenience.
What community or public service locations are near the Goodwill Retail Store and Donation Center?
Nearby community and public services include Patient First medical center, Towson Recreation Council gym, Baltimore County Fire Department Station 1, and Carver Center for Arts and Technology school.