Business Details
About
Thrift StoreDiscount Store
Location
Goodwill Retail Store and Donation Center
200 W. Padonia Rd., Timonium, MD
21093, United States
Hours
Reviews
3.7
224 reviews
5 stars
102
4 stars
45
3 stars
24
2 stars
21
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, others reported rude behavior and poor service, especially at the donation center.
Donation Experience
Many customers expressed frustration with the limited donation hours and the unhelpful attitude of staff during the donation process.
Store Cleanliness
The store's cleanliness was frequently criticized, with reports of dirty floors and disorganization.
Pricing Issues
Customers noted that prices have increased significantly, with many items being priced higher than new alternatives, leading to disappointment.
Product Selection
While some shoppers found great items and unique finds, others complained about the lack of organization and poor selection, particularly in clothing.
- JAJoann AdamczykOct 18, 20252.0I was actually surprised that they were taking donations today, and I'm like well since I'm here, it could save me a trip to Savers. The man in the donation center clearly did not like his job, first thing he sees in my trunk is storage bags and he says, "I can't take those." Ok I guess. So I say everything in the trunk, and I feel like it takes forever for him to take a vacuum and some baskets. Then I stand there awkwardly like Should I wait for my coupon? When he comes back I ask for it and he give it to me begrudgingly. I could tell this man clearly does not like his job. At least at Savers they greet you and give you your coupon before they unload your vehicle. It seems like at every Goodwill they don't want donations? I have never been turned away at Savers on Joppa Road.
- SSSHAKERA SPARROWAug 11, 20251.0Dustiest goodwill I’ve ever been in and the customer service was terrible
- RWRebecca WhiteAug 6, 20255.0I love coming here and buying cool stuff from my childhood.
- KZK ZJul 26, 20255.0I use the donation center often. you have to drive around back and they recently updated their hours Monday to Saturday 10 AM to 5 PM and then Sunday 11 AM to 5 PM. The workers are nice. They help you unload your car they give you the receipt. I’ve also walked through the store once to look at the goods, worth checking out form time to time
- KDKatie DoyleJul 17, 20255.0I’ve been shopping at this Goodwill for about 15 years and have watched it slowly go downhill…until yesterday. I scored a GORGEOUS, (and nearly complete set) of perfect vintage Meissen China for my daughter, from the bottom of a cart, on senior discount day! Alicia K made it an even better trip. This sweet, fresh-faced, and always smiling young lady not only found two sturdy boxes for me, but helped me wrap each dish…and then went in the back to double-check, and found the sugar bowl for me! It’s not the first time seeing her interact with customers in a very positive way, either, and I hope this is a sign this location is turning around since the manager (named Dan, I believe), left years ago. Since then, the prices have become ridiculous, everything decent gets put online, and the store is generally a mess. I’m a retail manager, and great customer service is very hard to find. I strongly suggest you promote Alicia K ASAP…or I will!
Frequently Asked Questions About Goodwill Retail Store and Donation Center
What are the operating hours of Goodwill Retail Store and Donation Center?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is Goodwill Retail Store and Donation Center located?
It is located at 200 W. Padonia Rd., Timonium, MD 21093, United States.
How can I contact Goodwill Retail Store and Donation Center?
You can reach them by phone at +1 410-666-7929.
Does Goodwill Retail Store and Donation Center accept donations?
Yes, the location serves as both a retail store and a donation center.
What type of store is Goodwill Retail Store and Donation Center?
It is a thrift store and discount store operated by Goodwill Industries of Chesapeake.
Where can I find more information about Goodwill Retail Store and Donation Center online?
Visit their official website at https://www.goodwillches.org or their Facebook page at GoodwillChesapeakeTimonium.
Are there any automotive service centers near Goodwill Retail Store and Donation Center?
Yes, nearby options include Hillen Tire and Auto Service Tire Pros, Mr. Tire Auto Service Centers, and Prestige Automotive, all offering tire services and repairs.
What other community services are close to Goodwill Retail Store and Donation Center?
Nearby are Calvary Morning Light church and Goodwill Industries of the Chesapeake, Inc., providing community and nonprofit services.
Are there convenient places to eat or shop near Goodwill Retail Store and Donation Center?
Yes, near the store you can find Royal Farms, a convenience store and eatery, as well as Hunt Valley Florals & Gifts for shopping needs.
Can I access vehicle maintenance and gas stations near Goodwill Retail Store and Donation Center?
Yes, Mr. Tire Auto Service Centers and Prestige Automotive nearby offer automotive repairs and gas station services.