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Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and disrespectful.
Fitting Room Issues
Many customers expressed frustration over fitting rooms being closed early, leading to lost sales and dissatisfaction.
Mixed Staff Experiences
While some staff members received praise for their helpfulness, others were criticized for their negative attitudes and lack of professionalism.
Product Quality
Customers appreciated the quality and variety of products, although there were complaints about specific items like zippers breaking.
Store Cleanliness
The store was generally noted for being clean and organized, which was a positive aspect for many shoppers.
YD
Yen Dinh
3 days ago
1.0
One of the manager there, who is a female African American was rude and disrespectful. The way she told me " Are you gonna pick that up" and " You don't see it dropped on the floor?" made me feel very upset. One of the hanger broke and dropped while I was selecting the dress size next to it. I didn't even cause that. I talked to her about the way she talked to me and she didn't seem to be sorry at all. Bad experience and will not be back.
AD
Andrew Drake
4 days ago
5.0
Ashley was very helpful and the store has a great selection
PS
Pamela S
5 days ago
5.0
We visited on a sunny Friday in late February early through mid afternoon. We are fans of an outlet with all-the-deals and this location did NOT disappoint. In addition to two large bags of goodies the staff were incredibly helpful and friendly. Everyone (including customers) seemed happy to be present.
This location accepts unused items for return for 30 days with receipt and 45 days for Hilfiger club members. If a member you’ll also receive additional discounts. Who isn’t happier with a discount?
As a side note, Tommy and Calvin are associated, if you purchase from one, historically they give you a coupon for the other store (printed with but cut separately with your receipt). On our visit we purchased at CK first and were provided an additional 15-20% off entire purchase at Tommy, good for SAME DAY ONLY. Tommy provided a $5.00 off purchase for CK.
SB
Sergio Bringel
Feb 16, 2026
1.0
Estava provando algumas roupas, minha compra era certa na loja, pois os preços eram bons.
Infelizmente, o responsável pelos vestiários gritou comigo ao me ver entrar sem a “autorização” dele.
Deixei as peças e não fiz a compra.
Em comparação, fui muito bem tratado na Lacoste no mesmo outlet.
BD
Benjamin Diaz
Feb 15, 2026
1.0
I had a very disappointing experience at the Tommy Hilfiger store at Tanger Outlets National Harbor. The staff was not helpful at all and came across as extremely rude. When we asked for assistance, no one seemed interested in helping us.
There were no fitting rooms available, which was already frustrating. To make matters worse, I overheard employees talking about my husband and me while standing very close to us. It felt disrespectful and unprofessional.
Customer service should not depend on whether a store is an outlet location or not. Every customer deserves to be treated with courtesy and respect. I left the store feeling very disappointed and will not be returning.
What are the operating hours of Tommy Hilfiger in Oxon Hill?
Tommy Hilfiger in Oxon Hill is open from 10:00 AM to 9:00 PM Monday to Wednesday, Friday, and Saturday; 10:00 AM to 10:00 PM on Thursday; and 11:00 AM to 7:00 PM on Sunday.
Where is the Tommy Hilfiger store located in Oxon Hill?
The store is located at 6800 Oxon Hill Rd, Suite 400, Oxon Hill, MD, 20745, United States.
What payment methods are accepted at Tommy Hilfiger Oxon Hill?
Tommy Hilfiger accepts American Express, Apple Pay, Cash, MasterCard, and Visa as payment options.
How can customers contact the Tommy Hilfiger store in Oxon Hill?
Customers can contact the store via phone at +1 301-839-1034 or email at store215@tommy.com.
Is the Tommy Hilfiger Oxon Hill store currently open?
The store is not closed and operates according to its regular hours.
What types of products does Tommy Hilfiger in Oxon Hill offer?
The store specializes in clothing and fashion accessories as part of the PVH brand.
Are there other Tommy Hilfiger stores near the Oxon Hill location?
Yes, there are multiple Tommy Hilfiger stores nearby, providing a variety of men's clothing and fashion accessories.
What other clothing stores are near Tommy Hilfiger Oxon Hill for additional shopping options?
Nearby clothing stores include Nautica, Brooks Brothers, DTT by L. Green, and Marc Jacobs Outlet, offering men's and women's apparel.
Are there shoe stores near the Tommy Hilfiger Oxon Hill location?
Yes, customers can visit SKECHERS Factory Outlet, Upscale Sneaker Boutique MD, and Clarks Bostonian Outlet nearby for a variety of shoe options.
What nearby food and dining options are available around Tommy Hilfiger Oxon Hill?
Nearby dining options include The Furlough Cheesecake, a bakery and cafe, and Mr T’s Bustaurant, a food truck offering meals.
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