Many customers noted that the store is clean and organized, although some reported issues with cleanliness and odors.
Customer Service
Feedback on customer service is mixed; while some staff were described as friendly and helpful, others were reported as rude and unprofessional.
Pricing
Customers expressed concerns about high prices for used items, with some feeling that prices are becoming too steep compared to other thrift stores.
Selection
The selection of items was described as limited and often outdated, with some customers finding it difficult to locate desired sizes or types of clothing.
Donation Experience
Several reviews highlighted poor experiences with the donation process, including rude staff and inconvenient donation hours.
NJ
Nickey Jones
Oct 27, 2025
3.0
It's a good store, just sometimes I don't see what I want. Otherwise the workers are very polite and helpful
JS
Jeffrey Smith
Sep 30, 2025
5.0
Very clean and organized.
EL
Emily Lewis
Sep 10, 2025
2.0
Found a bed bug corpse on a book. Dingy, high prices, dirty, shelves not maintained. You'll find better finds elsewhere, and for better prices.
SW
Susan W
Jul 18, 2025
1.0
Selection is very limited and mostly outdated. The few things I found I was not allowed to try on because their dressingrooms were closed. When asked, the employee said they had been closed since COVID and they gave a 7 day return period.
I don't have time for that. I go to a clothing store to see if the clothes fit and look good there....not go back and forth repeatedly.
I put everything back and won't be returning.
Side note, the cashier was rude and snapped at the customer in front of me about putting her cart away. Yes, she should have, but also that's part of the employees duties 8f someone doesn't. Don't snap at them and flick your hand where it's supposed to go.
ND
Noey Doherty
Jun 28, 2025
1.0
They charge $18.49 for a set of twin sheets. It's literally cheaper to shop at target.
Frequently Asked Questions About Goodwill Retail Store and Donation Center
What type of products can I find at Goodwill Retail Store and Donation Center in Odenton, MD?
You can find a range of pre-owned clothing, furniture, housewares, and more at the Goodwill Retail Store and Donation Center.
What are the opening hours of the Goodwill Retail Store and Donation Center in Odenton?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Goodwill Retail Store and Donation Center located?
It is located at 1103 A Annapolis Rd, Odenton, MD 21113, United States.
Is Goodwill Retail Store and Donation Center a nonprofit organization?
Yes, it is a long-standing nonprofit chain.
How can I contact Goodwill Retail Store and Donation Center in Odenton?
You can reach them by phone at +1 410-305-1370.
Does Goodwill Retail Store and Donation Center have a website or online presence?
Yes, their website is https://www.goodwillches.org and they have a Facebook page at GoodwillChesapeakeOdenton.
What nearby dining options are available around Goodwill Retail Store and Donation Center?
Nearby dining options include Daily Diner and Rinconcito Mexicano, offering diner fare and Tex-Mex/Mexican cuisine respectively, which you can visit before or after your shopping trip.
Are there convenient stores or ATMs near Goodwill Retail Store and Donation Center?
Yes, 7-Eleven convenience store, Bank of America ATM, and First National Bank ATM are nearby for your convenience while visiting Goodwill.
What healthcare services can I find near Goodwill Retail Store and Donation Center?
There are several healthcare providers nearby, including Priority Plumbing (internal medicine & pediatrics), ophthalmologists Alan L Wilder OD and Lindsay T Ciocco OD, as well as The Johns Hopkins Wilmer Eye Institute - Odenton.
Are there any other community services or retail businesses close to Goodwill Retail Store and Donation Center?
Yes, nearby you can find services like insurance with The Harley Agency, real estate agents like Agent Ryan C. and LaTosha French Heroes Housing, and specialty retail including Spirit Halloween and Odenton Liquors.