Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Hagerstown, MD location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
926 reviews
5 stars
474
4 stars
254
3 stars
108
2 stars
43
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful, while others were criticized for being rude or unprofessional.
Returns Policy
Numerous complaints about the strict returns policy, with customers expressing frustration over denied exchanges and poor handling of returns.
Product Quality
Concerns about declining product quality and rising prices, with some customers only shopping clearance due to affordability issues.
Store Experience
Generally positive feedback on store cleanliness and organization, but some customers reported long wait times and limited stock.
Selection Variety
Customers appreciated the variety of products available, particularly in men's clothing, but noted a lack of options in plus sizes.
- RGRoza GonzalesOct 25, 20251.0I don't recommend buying from here. They don't do returns or exchanges with receipts and if you are within 14 days!
- TLThrowItAway Hauling LLCOct 25, 20251.0JC Penney no longer respects returns or exchanges. I tried to return a shirt that i never worn and manager said that it looked dirty. I dont understand why they would lie or accuse customers of things. Its unprofessional
- NCNA COct 25, 20251.0Customer service wouldn't let us do an exchange for something we purchased today and with a receipt due to finding a small hair on a sweater that most likely came from the their floor. Jc Penny doesn't honor returns or exchanged even with reciept
- JCJennifer CottrellSep 26, 20252.0Nice clearance items however check your tags. The last two times I’ve shopped one lady didn’t want to scan my coupon and after I made her I saved 12 dollars and the other time the items weren’t ringing up correctly and I caught it after I checked out.
- SASheena Van AllenSep 26, 20251.0Very Unsatisfied Customer!!! 💯‼️ You would think they would want Customer's, since there's not many of them left! I spent money for Towels that turned out to be Shitty Towels!!! I'm Sorry! Lent all over the place, Sticking to my body!!! I only tried One out of the Three Towels That I Bought, But since I Washed them, Can't Take Them Back!!! Thanks for nothing! Not Even An Exchange For A Better Quality Of Towel! Salvation Army's Towels Now!!! Ugh 😡
Frequently Asked Questions About JCPenney
What products does JCPenney in Hagerstown, MD offer?
JCPenney offers apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney at Valley Mall?
JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is curbside pickup available at JCPenney Valley Mall?
Yes, curbside pickup is available at this location for your convenience.
Does JCPenney accept credit cards and checks?
Yes, JCPenney accepts American Express, Discover, MasterCard, Visa, and checks as payment options.
Is the JCPenney store in Valley Mall accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance for customers' ease of access.
Can I find beauty products at JCPenney in Hagerstown?
Yes, the store offers JCPenney Beauty products including skincare, makeup, and beauty deals, and features Sephora inside JCPenney for additional beauty and spa needs.
What nearby stores can I visit for more clothing options?
Near JCPenney in Valley Mall, you can find Old Navy, Gap, rue21, and Belk offering various clothing styles.
Are there dining options close to JCPenney at Valley Mall?
Yes, nearby dining options include Long John Silver's for seafood, Rick's China Garden for Chinese food, Primanti Bros. for sandwiches and bar fare, and Popeyes for fast food chicken.
What services are available near JCPenney for personal care and relaxation?
Nearby you can find Helen's Bodyworks for spa and physical therapy, Hair Cuttery for hair care, and Pause Nail & Day Spa for nail and beauty services.
How can I contact JCPenney in Hagerstown for customer service?
You can call the main phone at +1 301-582-3700 or the toll-free number at +1 800-322-1189 for assistance.