Brand Certified
JCPenney
4.2(940 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
17301 Valley Mall Rd, Hagerstown, MD
21740, United States
Certified by JCPenney • Mar 01, 2026
(301) 582-3700
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/md/hagerstown/clothing-stores-hagerstown-md-529.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Hagerstown, MD location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
940 reviews
5 stars
485
4 stars
255
3 stars
110
2 stars
43
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised helpful staff while others reported rude or unprofessional behavior.
Product Quality
Concerns about declining product quality and rising prices, with some customers expressing dissatisfaction with specific items.
Store Experience
Generally positive remarks about store cleanliness and organization, but complaints about long wait times and limited stock.
Sales and Promotions
Customers appreciate sales and discounts, but some feel prices are still too high even with promotions.
- SPSarah “SP14” PriceFeb 22, 20263.0Prices are a little high for JCP o thought
- RRranwinFeb 21, 20265.0Easy in and out
- LCLuis Felipe González ChirinosFeb 3, 20265.0Great always clean and peaceful
- SMsara mclaughlinJan 20, 20265.0I like to shop at JCPENNEY,they always have specials running and the staff is really helpful!
- JSjulie spriggsJan 11, 20265.0AlwAys a great place to shop
Frequently Asked Questions About JCPenney
What products does JCPenney in Hagerstown, MD offer?
JCPenney offers apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney at Valley Mall?
JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is curbside pickup available at JCPenney Valley Mall?
Yes, curbside pickup is available at this location for your convenience.
Does JCPenney accept credit cards and checks?
Yes, JCPenney accepts American Express, Discover, MasterCard, Visa, and checks as payment options.
Is the JCPenney store in Valley Mall accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance for customers' ease of access.
Can I find beauty products at JCPenney in Hagerstown?
Yes, the store offers JCPenney Beauty products including skincare, makeup, and beauty deals, and features Sephora inside JCPenney for additional beauty and spa needs.
What nearby stores can I visit for more clothing options?
Near JCPenney in Valley Mall, you can find Old Navy, Gap, rue21, and Belk offering various clothing styles.
Are there dining options close to JCPenney at Valley Mall?
Yes, nearby dining options include Long John Silver's for seafood, Rick's China Garden for Chinese food, Primanti Bros. for sandwiches and bar fare, and Popeyes for fast food chicken.
What services are available near JCPenney for personal care and relaxation?
Nearby you can find Helen's Bodyworks for spa and physical therapy, Hair Cuttery for hair care, and Pause Nail & Day Spa for nail and beauty services.
How can I contact JCPenney in Hagerstown for customer service?
You can call the main phone at +1 301-582-3700 or the toll-free number at +1 800-322-1189 for assistance.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website