Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Hagerstown, MD location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
935 reviews
5 stars
480
4 stars
256
3 stars
109
2 stars
43
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude or unprofessional behavior.
Product Quality
Concerns about declining product quality and rising prices, with some customers expressing dissatisfaction with specific items.
Store Experience
Generally positive feedback on store cleanliness and organization, though some noted long wait times and limited stock.
Sales and Discounts
Customers appreciated sales and discounts, but some felt prices were still too high even with promotions.
- JSjulie spriggs1 day ago5.0AlwAys a great place to shop
- ARAidan RyanDec 26, 20254.0Had some issues in the beginning being charged for wrong things, spoke to Edward from customer support who was amazing and made sure everything would be sent.
- P4Patricia 4PeaceinIsraelNov 22, 20255.0Love Penney's and everything about them.
- TLThrowItAway Hauling LLCOct 25, 20251.0JC Penney no longer respects returns or exchanges. I tried to return a shirt that i never worn and manager said that it looked dirty. I dont understand why they would lie or accuse customers of things. Its unprofessional
- NCNA COct 25, 20251.0Customer service wouldn't let us do an exchange for something we purchased today and with a receipt due to finding a small hair on a sweater that most likely came from the their floor. Jc Penny doesn't honor returns or exchanged even with reciept
Frequently Asked Questions About JCPenney
What products does JCPenney in Hagerstown, MD offer?
JCPenney offers apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney at Valley Mall?
JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is curbside pickup available at JCPenney Valley Mall?
Yes, curbside pickup is available at this location for your convenience.
Does JCPenney accept credit cards and checks?
Yes, JCPenney accepts American Express, Discover, MasterCard, Visa, and checks as payment options.
Is the JCPenney store in Valley Mall accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance for customers' ease of access.
Can I find beauty products at JCPenney in Hagerstown?
Yes, the store offers JCPenney Beauty products including skincare, makeup, and beauty deals, and features Sephora inside JCPenney for additional beauty and spa needs.
What nearby stores can I visit for more clothing options?
Near JCPenney in Valley Mall, you can find Old Navy, Gap, rue21, and Belk offering various clothing styles.
Are there dining options close to JCPenney at Valley Mall?
Yes, nearby dining options include Long John Silver's for seafood, Rick's China Garden for Chinese food, Primanti Bros. for sandwiches and bar fare, and Popeyes for fast food chicken.
What services are available near JCPenney for personal care and relaxation?
Nearby you can find Helen's Bodyworks for spa and physical therapy, Hair Cuttery for hair care, and Pause Nail & Day Spa for nail and beauty services.
How can I contact JCPenney in Hagerstown for customer service?
You can call the main phone at +1 301-582-3700 or the toll-free number at +1 800-322-1189 for assistance.