American Eagle & Aerie

Reviews

• MM

  Maverick McKee

  Aug 3, 2025
  1.0
  If you’re familiar with this Aerie, you’re familiar with their faulty anti-theft alarm—if you’re even within a 10ft radius of the sensor, it will alert *everyone* that you’re too close to the entrance; certain planograms also inadvertently trigger the sensor. I watched and documented an associate actively profile a Latino family that set off the alarm as they were leaving—in my time being in proximity to this storefront, I’ve *never* seen them give this much attention to a potential theft situation—it was solely based on perceived bias. AVOID THIS STORE AT ALL COSTS
• LP

  Lily Proctor

  Aug 3, 2025
  1.0
  Went to AE today (sunday), and went to use the dressing rooms. there was a worker with short brown hair and i think she was wearing glasses in a dress. she was sorting the clothes on the put back rack and we pressed the button for a room. she huffs and puffs as she unlocked a door saying no words and no greeting and all she says is “name!?” and as i say thank you, just stomps away. when i’m done with the extra clothes i go to give them to her since she is working and sorting at the put back rack and i ask “can i give this to you” and she says no words but huffs and puffs again, i say “thank you” and still nothing in return. For someone having to work in customer service industry that doesn’t have to even perform that much customer service, she was very rude and lacked basic human courtesy. makes a customer feel like crap for needing a dressing room.
• TT

  Tyler T

  May 31, 2025
  5.0
  Great store and very spacious. Well stocked and solid spot to shop in the mall.
• BB

  Benjamin Bush

  Mar 23, 2025
  1.0
  Visited the store today to exchange a pair of jeans I received as a gift. The jeans had all the original tags attached, had never been worn, were still folded as they were the day they were pulled off the shelf and I had the receipt in hand. They refused completely to exchange in any fashion as I was outside of the 30 days allowed by their policy. This stands out as being one of the worst customer service interactions I have personally experienced. I will not be returning to this American Eagle or any other and I would encourage anybody reading this to reconsider your options, you pay a premium for this brand, for the quality of the clothing sure, but the quality of your experiences should match in kind.

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