Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Frederick, MD location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
While many customers praised the friendly and helpful staff, there were numerous complaints about understaffing and long wait times at checkout.
Store Cleanliness
The store was frequently noted as clean and well-organized, making it easy for customers to find items.
Product Selection
Customers appreciated the variety of products available, particularly in clothing, but some expressed disappointment in the limited selection in specific categories like Big & Tall.
Pricing Issues
While some customers found good deals and reasonable prices, others reported confusion over pricing and felt that prices were high for certain items.
HL
Heathyr Langdon
Feb 22, 2026
4.0
Excellent customer service at the pick up desk; however, that was after waiting for awhile in line. On a Saturday afternoon, you need more than 2 people working that station!
DM
Dale Meese
Nov 18, 2025
5.0
A real nice store
DB
David W Bowen
Nov 2, 2025
5.0
Friendly. Clean.
JG
javier gc
Oct 7, 2025
5.0
Todo a buen precio
NL
Nancy Langley
Sep 9, 2025
5.0
I was in the curtain section and the associate was more than helpful. She searched her computer to see if we could find what I was looking for as far as curtains. She did find an unusual sized tension rod for me that I had looked in 6 previous stores and couldn't find.