Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Forestville, MD location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
968 reviews
5 stars
505
4 stars
237
3 stars
97
2 stars
48
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were reported as rude or unprofessional.
Store Organization
Customers found the store layout confusing, with poor signage and long wait times for online order pickups.
Product Selection
The store offers a wide variety of products and good deals, but some customers noted a decline in inventory and organization.
Checkout Experience
Long wait times at checkout due to insufficient staff, leading to frustration among customers.
- RGRichard GordonDec 31, 20255.0Closed down😞
- JJJaneDec 23, 20255.0Donna in the jewelry department was so helpful picking out jewelry and has a kind spirit
- TWTamara WatsonDec 19, 20254.0First I would like to say that the first employee I came in contact with in the home section behind the register was not the best . So this rating is not for her . This goes out to Tasha, you were amazing and made my shopping experience in this store the best. She was in the middle of moving clothes from section to another. And went out of her way to make sure I found the item I was looking for . Even went as far as helping me compare it to another item. It was around 8:30 9 at night and she was full of energy in life . With it being the holiday season I can only imagine the amount of stress you are put under but just wanted to let you know you are appreciated! Thank you thank you thank you !
- SSSco_MarsDec 10, 20253.0Always have great deals. Very wide selection. Need more clerks for checking out. Juniors section is very small.
- IRIrv ReneeDec 9, 20251.0If you purchase online, do NOT choose to pick up in this Forestville store. Let them ship it to you...and good luck with that. I placed an order online on 11/18/25 and it said that it would be available to pick up on 11/24/25. I said "great", because my plan was to wear it on Thanksgiving Day. It is now 12/9/25 and my order status is still showing "In transit to store".
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Forestville, MD offer?
JCPenney in Forestville offers a wide variety of products including apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Forestville, MD?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney offer curbside pickup and free shipping?
Yes, JCPenney provides both free shipping and curbside pickup options to make shopping convenient.
Which payment methods are accepted at JCPenney in Forestville?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa for payment.
Is JCPenney in Forestville accessible for people with disabilities?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Are there beauty and spa services nearby JCPenney that customers can visit?
Yes, nearby beauty and spa services include Tragic Magic Tattooz and Sephora inside JCPenney, as well as Super Spa and Nails for nail and beauty treatments.
What nearby clothing stores can I visit around JCPenney in Forestville?
Near JCPenney, you can find several clothing stores such as rue21, Lane Bryant, Ashley Stewart, Demarco Solar Collection, and DXL Big and Tall, offering a variety of fashion options.
Are there any nearby places to eat near JCPenney in Forestville?
Yes, nearby dining options include Ella Ray's Cafe for southern and American cuisine, Wingstop for chicken wings and fast food, and Heavens Bakery Inc for bakery treats and smoothies.
Does JCPenney in Forestville have in-store shopping and restrooms available?
Yes, the store offers in-store shopping and has public restrooms available for customers.
How can I reach JCPenney in Forestville if I want to visit or contact them?
You can visit JCPenney at 3401 Donnell Dr, Forestville, MD 20747 near Forest Village Park. For inquiries, call their main phone at +1 301-420-3400 or toll-free at +1 800-322-1189.