Business Details
About
Thrift StoreDiscount Store
Location
Goodwill Retail Store and Donation Center
10164 Baltimore National Pike, Ellicott City, MD
21042, United States
Hours
Reviews
3.6
274 reviews
5 stars
113
4 stars
63
3 stars
30
2 stars
15
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude and unhelpful during donation drop-offs and in-store interactions.
Pricing Issues
Many customers expressed dissatisfaction with high prices for second-hand items, often comparing them unfavorably to new retail prices.
Cleanliness
Some customers noted that the store was clean and organized, while others reported it as dirty and unkempt.
Donation Experience
The donation process was frequently criticized for being cumbersome and unpleasant, with staff often perceived as unfriendly.
Selection Variety
While some customers found good items, others noted a sparse selection, particularly for men's clothing and larger sizes.
- FNForrest NagyOct 30, 20251.0No changing rooms is ridiculous in a second hand store. "We can accept returns" is absolute silliness if the gas to return items is worth more than the items.
- JLJi LeeOct 24, 20252.0Half empty most of the time. Even though you might find a good deal in there, it's rare.
- BWBranden WalchOct 19, 20251.0Terrible customer service When I was dropping off my donations with my grandmother. This older lady who works at the donation drop off gave me and my grandmother an attitude saying “we have to wait until another cart is available” even though there wasn’t that much stuff in that cart. I only had 2 ITEMS to bring her. She could’ve told me POLITELY but instead she gave me an attitude. She looks like she doesn’t wanna work there. I don’t recommend going there to drop off your donations.
- MMM MOct 17, 20255.0Wendy was so kind and helpful! Made the experience 10/10 just from her helpfulness.
- RHRose HeckerOct 9, 20252.0Overpriced and unorganized. Not worth it. Go to 2nd Ave in Columbia instead.
Frequently Asked Questions About Goodwill Retail Store and Donation Center
What is the address of Goodwill Retail Store and Donation Center in Ellicott City?
The Goodwill Retail Store and Donation Center is located at 10164 Baltimore National Pike, Ellicott City, MD 21042, US.
What are the operating hours for the Goodwill Retail Store and Donation Center?
The store is open from 10:00 AM to 7:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
How can I contact the Goodwill Retail Store and Donation Center?
You can reach the store by phone at +1 410-750-3615.
Where can I find more information about Goodwill Retail Store and Donation Center online?
Visit their official website at https://www.goodwillches.org/ for more information.
What types of products or services does Goodwill Retail Store and Donation Center offer?
They operate as a thrift store and discount store, offering various secondhand goods and donated items.
Are there any other Goodwill-related locations near this store?
Yes, nearby Goodwill locations include Goodwill Industries of the Chesapeake, Inc. and Goodwill Industries International, Inc.
What nearby dining options are close to Goodwill Retail Store and Donation Center?
Sonic Drive-In and Asia Garden & Restaurant are nearby dining options where you can grab a meal before or after shopping.
Are there any health and wellness services near Goodwill Retail Store and Donation Center?
Yes, nearby services include JAEL Health Services for counseling and mental health and Sandra Nicht Ayurveda & Yoga Therapy for yoga and wellness.
If I need financial services while visiting the Goodwill store, where can I go nearby?
There is an M&T Bank ATM near the store where you can access banking services.
What nearby attractions or services might I visit while at the Goodwill Retail Store in Ellicott City?
Nearby you can visit Siroo Juk Story and Tea Cafe for coffee, or get beauty treatments at Natural Nails and J & T Hair Salon. Legal services like the Law Offices of Raymond Carignan are also close by.