Nordstrom The Mall in Columbia

Reviews

• JJ

  Jeena

  4 days ago
  4.0
  My widowed mom, dear older sister, and I had a lovely and pleasant trip here. The ugg sandals I got from here are wonderful; my mom and I have matching pair.
• EW

  Erin Way

  Mar 13, 2026
  5.0
  I had such a remarkable experience today at Nordstrom in the Columbia Mall that I felt compelled to recognize the outstanding leadership and customer care demonstrated by Store Manager Frank Gangi. My family and I visited the store after discovering that a very expensive cologne I had purchased for my husband for Christmas through the Nordstrom website unfortunately turned out to be a counterfeit product. As you can imagine, this was very disappointing and confusing for us because Nordstrom is a company we trust and have always associated with quality and authenticity. We were not quite sure how the situation would be handled when we came into the store. From the moment we arrived, Mr. Gangi welcomed my family with genuine warmth and kindness. There happened to be a special event taking place in the store where guests were being offered drinks and cookies, and instead of simply directing us somewhere, he personally walked us over and made us feel comfortable and welcomed. That simple act immediately set the tone for the experience. What stood out most was not just the hospitality but the integrity and professionalism he displayed. Mr. Gangi took the time to listen to our situation and ensured that his team helped make the situation right. At no point did we feel dismissed or like we were inconveniencing anyone. Instead, we were treated with patience, respect, and genuine care. The entire interaction felt sincere and thoughtful, which is something that can be rare in retail today. It was not until later in the conversation that I even realized he was the store manager, which honestly made the experience even more impressive. The fact that someone in his position would personally step in to help a customer and make sure a situation was resolved speaks volumes about his leadership and the culture he is clearly creating within that store. Customer service like this leaves a lasting impression. Mr. Gangi made my family feel welcomed, valued, and appreciated. His professionalism, humility, and attention to the customer experience are exactly what strong leadership looks like in action. Nordstrom has always had a reputation for exceptional service, and today Frank Gangi truly embodied that reputation. If this is the level of care he brings to the store each day, it is no surprise that his team reflects that same standard. Thank you Mr. Gangi for turning what could have been a frustrating situation into such a positive and memorable experience for my family. Your kindness and leadership did not go unnoticed and we are incredibly grateful. Nordstrom is fortunate to have a leader like you representing their brand. With Gratitude, Erin Way
• DS

  Danette Strickland

  Mar 5, 2026
  3.0
  Expensive for regular looking clothes
• SS

  S. Herman Schnitz

  Jan 22, 2026
  2.0
  I have mostly had negative experiences at this location. More often than not, the staff will ignore you unless you are dressed nice and give the impression that they will earn a commission from your purchase. There have been numerous times where I have come in to shop in my relaxed clothing and nobody helps me unless I directly confront a sales associate. I find this conditional treatment to be very shallow and disrespectful. I will only be purchasing online from now on.
• BA

  Barry Augustus

  Jan 13, 2026
  1.0
  Two middle aged women at the women's section on the second floor near the hosiery and dressing room were blatantly disrespectful, they were ogling me and my friend going into the dressing rooms, and it felt like they were treating us like criminals! We got in line at the counter, and it was obvious we were waiting in line, but one of the women brought a customer to the counter from out of nowhere. The customer knew that she was essentially cutting in front of us, and looked very uncomfortable. We instead sought help from the lovely lady directly downstairs at the booth to the right of the escalator, once you step off. The two middle aged women working on the second floor need to be fired immediately! I have never experienced worse service! My friend also claims that the ladies at the Dior counter ignored her for several minutes, when there were no other customers around.

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