Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Columbia, MD location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,565 reviews
5 stars
782
4 stars
434
3 stars
192
2 stars
54
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for being rude or unhelpful.
Staffing Issues
Many reviews highlighted that the store is often understaffed, leading to long wait times and difficulty finding assistance.
Product Selection
Customers appreciated the wide range of products available, particularly in clearance and seasonal items, but noted that some inventory was outdated.
Store Condition
The store is generally described as clean and organized, but there are complaints about the condition of restrooms and some areas needing better maintenance.
Checkout Experience
Customers reported long wait times at checkout, often due to insufficient staff at registers, which detracted from their shopping experience.
- JRJena ReaserNov 14, 20255.0What an amazing experience!! This is my family's 2nd year getting our pictures done at this location and they never cease to amaze me! This year we had Devon take our pictures and the way he worked with our 2 year old son and how patient he was with him was so appreciated. Our son had a great time and actually smiled throughout the entire thing!! Devon let him be a kid without being too strict when he wouldn't sit quite right for a particular pose. He let our son run around and interact with the props naturally and ended up getting a bunch of candid shots! The entire experience was just so much fun and super stress free! We haven't even gotten the pictures back yet and I already can't wait to book another session for next year! Thank you for making this an amazing, stress free experience for me and my family!
- CCConchitaNov 8, 20255.0Absolutely magnificent and enormous
- AMayodele moradeyoOct 17, 20254.0I love the place, and they have a wide range of selections to choose from
- NJNini JonesOct 11, 20251.0I placed an order at 9 am and it is now 2:30pm and my order is not ready. I am calling and calling and no one answers the phone. No manager to speak to and are you telling me that in the 30 minutes I have been calling no one is in the department?? With customer service and work ethics like this, I see why stores are closing. Slap in the face to customers that are spending their hard earned money in times like this.
- MBMoody BluesOct 5, 20251.0I used to love JC Penny, but this location is outdated and staff is unhelpful. Website does not update when items run out of stock at the store location. Wish the staff would have at least checked their system to make sure they don't have anymore of particular products. Disappointed.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Columbia, MD offer?
JCPenney in Columbia, MD offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What brands can I find at the JCPenney store in Columbia Town Center?
This JCPenney location features national brands as well as private brands like Liz Claiborne, Okie Dokie, St. John’s Bay, and Arizona.
What are the store hours for JCPenney in Columbia, MD?
JCPenney is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does the JCPenney store in Columbia offer curbside pickup and online shopping?
Yes, JCPenney offers both free shipping and curbside pickup options for customers shopping online or in-store.
Which payment methods does JCPenney accept at this Columbia location?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is the JCPenney store in Columbia wheelchair accessible?
Yes, this JCPenney location has a wheelchair accessible entrance and public restrooms.
Can I find beauty and skincare products at JCPenney in Columbia?
Yes, you can explore JCPenney Beauty for skincare, makeup, and beauty deals at this location.
What nearby places can I visit for dining options around JCPenney in Columbia?
Near JCPenney, you can find several dining options including Noodles and Company, Five Guys, Arby's, Sarku Japan, Jamba, Ruby Thai Kitchen, Bourbon Street Cajun Cafe, Charleys Cheesesteaks, Cinnabon, Chop Chop Salad, and Popeyes Louisiana Kitchen.
Are there other clothing or shoe stores near JCPenney in Columbia Town Center?
Yes, nearby clothing and shoe stores include Lovesac, Chacos, Aeropostale, JD Sports, SoleVille, True Religion, and Icing.
What stores near JCPenney in Columbia could help me with technology or appliances?
You can visit GameStop for electronics and video games, GE Appliance Repair for appliance services, and the AT&T Store for mobile phones and accessories.