JCPenney

4.1
1565 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Columbia, MD location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
10300 Little Patuxent Pkwy, Columbia, MD
21044, United States

Hours

Reviews

4.1
1,565 reviews
5 stars
782
4 stars
434
3 stars
192
2 stars
54
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for being rude or unhelpful.

Staffing Issues

Many reviews highlighted that the store is often understaffed, leading to long wait times and difficulty finding assistance.

Product Selection

Customers appreciated the wide range of products available, particularly in clearance and seasonal items, but noted that some inventory was outdated.

Store Condition

The store is generally described as clean and organized, but there are complaints about the condition of restrooms and some areas needing better maintenance.

Checkout Experience

Customers reported long wait times at checkout, often due to insufficient staff at registers, which detracted from their shopping experience.
  • JR
    Jena Reaser
    Nov 14, 2025
    5.0
    What an amazing experience!! This is my family's 2nd year getting our pictures done at this location and they never cease to amaze me! This year we had Devon take our pictures and the way he worked with our 2 year old son and how patient he was with him was so appreciated. Our son had a great time and actually smiled throughout the entire thing!! Devon let him be a kid without being too strict when he wouldn't sit quite right for a particular pose. He let our son run around and interact with the props naturally and ended up getting a bunch of candid shots! The entire experience was just so much fun and super stress free! We haven't even gotten the pictures back yet and I already can't wait to book another session for next year! Thank you for making this an amazing, stress free experience for me and my family!
  • CC
    Conchita
    Nov 8, 2025
    5.0
    Absolutely magnificent and enormous
  • AM
    ayodele moradeyo
    Oct 17, 2025
    4.0
    I love the place, and they have a wide range of selections to choose from
  • NJ
    Nini Jones
    Oct 11, 2025
    1.0
    I placed an order at 9 am and it is now 2:30pm and my order is not ready. I am calling and calling and no one answers the phone. No manager to speak to and are you telling me that in the 30 minutes I have been calling no one is in the department?? With customer service and work ethics like this, I see why stores are closing. Slap in the face to customers that are spending their hard earned money in times like this.
  • MB
    Moody Blues
    Oct 5, 2025
    1.0
    I used to love JC Penny, but this location is outdated and staff is unhelpful. Website does not update when items run out of stock at the store location. Wish the staff would have at least checked their system to make sure they don't have anymore of particular products. Disappointed.

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Columbia, MD offer?

JCPenney in Columbia, MD offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What brands can I find at the JCPenney store in Columbia Town Center?

This JCPenney location features national brands as well as private brands like Liz Claiborne, Okie Dokie, St. John’s Bay, and Arizona.