J.Crew Factory

Reviews

• LS

  Lori Struss-Weatherly

  Dec 29, 2025
  5.0
  I was worried about going here given the reviews. This store was well stocked, clean, and not overly packed. If you want J Crew classics in a good size range, I would recommend this store. It doesn't have as much of the new fashion, but it was not what I wanted or needed. The sales associate was engaging, happy, and fun. I have had good and bad luck at the mall location so this is a nice option.
• KR

  Kevin Rain

  Jul 2, 2025
  5.0
  I’m not sure why there are bad reviews for this store. We had an exceptional experience here. The associate Taja was so helpful in explaining the sales and went out of her way to check on me and see if I needed another size. I recommend this place to everyone not just because of the quality clothes and great prices but also because the atmosphere and staff are amazing.
• SC

  Sheez All About Her Coinxz

  May 11, 2024
  1.0
  Terrible customer service. I walked into the store looking for work attire for my full time job. Not one associate spoke to me. I saw at least 4-5 associates talking amongst each other . I was in the store for 5 minutes looking around and not one spoke. One even walked right by me. Was it because I was wearing my Sephora uniform from my part time job and they thought I couldn’t afford to buy anything, that no one opened up their mouth to try to help me? This store has terrible customer service and they just opened up. I don’t see them lasting long with the crew they having working in the store. Not to mention a previous reviewer said the same thing.
• MB

  M Burch

  Feb 26, 2024
  1.0
  Four store associates working in the store. Not one said hello nor asked if I needed help.
• AC

  Amanda Clark

  Jan 11, 2024
  5.0
  Wow! Amazing team and store! I love how friendly and helpful they are.

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