Many customers reported that the store is messy, unorganized, and dirty, making it difficult to shop.
Pricing Issues
Numerous reviews highlighted that prices are often too high for thrift items, with some items priced higher than new retail alternatives.
Customer Service
Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Donation Process
Customers expressed frustration with the confusing and inconsistent donation hours, as well as rude staff during the donation process.
Fitting Rooms
Fitting rooms are frequently reported as closed, limiting customers' ability to try on items before purchasing.
ML
Melia Landeros
Nov 5, 2025
4.0
Donation center is not clearly labeled. Clothing aisles are not well organized.
Items are of good quality. Worth the digging around to find something good.
JJ
Jennifer
Oct 17, 2025
1.0
A very messy store filled mostly with clothes, but all the fitting rooms are closed so you can’t try anything on. Why??
MB
Michael Bechetti
Sep 2, 2025
1.0
This place sucks
AJ
Amber J
Aug 29, 2025
4.0
Great store easy donation droff off and hidden gems in this store!
Frequently Asked Questions About Goodwill Retail Store and Donation Center
What are the operating hours of Goodwill Retail Store and Donation Center?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is Goodwill Retail Store and Donation Center located?
It is located at 9097 Snowden River Parkway, Columbia, MD 21046, USA.
How can I contact Goodwill Retail Store and Donation Center?
You can call them at +1 410-872-0134 for inquiries.
Does Goodwill Retail Store and Donation Center have an online presence?
Yes, their website is http://goodwillches.org and they also have a Facebook page named GoodwillChesapeakeColumbia.
What type of store is Goodwill Retail Store and Donation Center?
It is a thrift store and discount store affiliated with Goodwill Industries of Chesapeake.
Can I donate items at Goodwill Retail Store and Donation Center?
Yes, the location serves as both a retail store and a donation center for Goodwill.
What nearby places can I visit before or after shopping at Goodwill Retail Store and Donation Center?
Nearby, you can visit Snowden Square Shopping Center for additional retail options and Bertucci's Italian Restaurant for dining.
Are there convenient shipping or printing services near Goodwill Retail Store and Donation Center?
Yes, Staples provides printing and shipping services nearby, and UPS Alliance Shipping Partner offers courier and shipping services in the area.
Where can I find food options close to Goodwill Retail Store and Donation Center?
Nearby dining options include Bertucci's Italian Restaurant, Guy Fieri's Flavortown Kitchen, Mr. Beast Burger, and Raising Cane's for a variety of cuisines.
Are there any wellness or healthcare services near Goodwill Retail Store and Donation Center?
Yes, WBMW Wellness Center LLC and Vector Vivify surgical center are located nearby for health and wellness needs.