Polo Ralph Lauren Outlet Stores

Reviews

• TL

  TIMOTHY LAGARDE

  Apr 20, 2026
  5.0
  Nice people, very helpful, decent selection, worth checking out. I was hesitant because some of the more recent reviews indicated the opposite, it sounded terrible lol. I’m going to have to assume these customers were actually stealing or just in the wrong and being spiteful by leaving a bad review. I even returned a pair of jeans the next day and the money was charged back to me quite easily, no questions. You can see on the receipt the return reason is “changed mind”, so very simple. Tags were still on and I had my receipt. I’m including pictures with receipt to help show this is a real review. Also including the return receipt I got for the jeans I returned.
• JJ

  John

  Apr 19, 2026
  5.0
  Pat is an amazing guy. Anytime we shop here, he makes it a remarkable experience.
• MA

  Matilda Aziaka

  Mar 29, 2026
  1.0
  Never thought about writing a negative review on Ralph Lauren before especially this store. I returned a shirt too big to get something sizable and they refused because there is a new policy which I don’t believe customers were made aware of, and the annoying part was the attitude of the attendant. Guess I’ll prefer driving to Leesburg VA, to shop.
• ZE

  Z. Eubanks

  Mar 23, 2026
  1.0
  Elissa you are a NASTY general manager and threatening your customers is UNACCEPTABLE! You should not be in a leadership position due to your inability to lead. Charles if Elyssa is the person you look up to, you don't have to look high because her attitude is so low. You two should be ashamed to talk and treat people the way to spoke to me on the phone. Elissa NEVER say that you don't care about military/active duty personnel and that they are the same as everyone else. You have no respect for others and your employment with this brand should be reconsidered.
• SS

  Stephanie

  Feb 2, 2026
  1.0
  I still don’t fully understand what I experienced at this store. I was visiting friends in the Urbana area, and this was the closest Ralph Lauren, so I went in to buy gifts for them. While I was in the store, I was practically accused of something. I was only purchasing 4–5 items, and I was told—very rudely by a female store manager—that buying the same item in sizes S and M could raise suspicion that I intended to resell them. I must say she has a serious problem with her manner and attitude. She was extremely rude and deliberately provocative, and her looks were strangely demeaning, as if she was intentionally talking down to me. Apparently, in this store, buying the same sweater in different sizes—something completely normal if you and your best friend wear different sizes—can make you look suspicious. I would advise customers to be cautious when shopping here.

Frequently Asked Questions About Polo Ralph Lauren Outlet Stores