Location.com logo
Brand Certified

Goodwill Retail Store and Donation Center

3.3
(248 reviews)

Business Details

6600 Baltimore National Pike, Catonsville, MD
21228, United States
(410) 869-4831
https://www.goodwillches.org/

About

Thrift StoreDiscount StoreGoodwill Industries of Chesapeake

Location

Goodwill Retail Store and Donation Center
6600 Baltimore National Pike, Catonsville, MD
21228, United States

Hours

Reviews

3.3
248 reviews
5 stars
94
4 stars
39
3 stars
30
2 stars
17
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly at the donation drop-off area, leading to negative experiences for customers.

Store Condition

Customers reported the store being messy, dirty, and poorly organized, with many items in disarray and shelves appearing empty.

Pricing Issues

Many customers expressed dissatisfaction with high prices for thrift items, often comparing them unfavorably to retail prices.

Selection Quality

The selection of items has been criticized as lacking, with many customers noting a decline in quality and variety compared to previous visits.
  • EB
    Erica Bragg-Batenga
    Jan 15, 2026
    5.0
    Staff was awesome and helpful especially the girls at the register. Huge store. Lots of neat finds.
  • SS
    Sasha Skye
    Jan 7, 2026
    5.0
    I absolutely love this goodwill! They always have the best clothing and the prices are so much better than other goodwill prices. I have been going here for years and it never disappoints. I don’t think I will ever stop coming here. It’s never busy and the works are so sweet. This location is also HUGE so you’re not missing out. Love it. Grail
  • SS
    Stephanie
    Jan 3, 2026
    1.0
    I wondered why there are not good finds here the way there used to be. I pull up to make a donation and there is a giant truck connected to the warehouse. One of the two donation employees was extremely rude about the new and gently used goods we brought (this nonprofit raises money to provide job training services). An online search later revealed that goodwill centralizes and sells their best donations online at a premium now instead of selling affordably to their community. I will not be returning.
  • LN
    Lina Nandy
    Jan 2, 2026
    2.0
    This is a pretty crappy location. The most significant issue is the pricing, which is expensive for a thrift store, and often pricier than Target/Walmart. For example, they were selling twin sheet sets (pictured below) for $19; you can literally buy the same thing from Target for $10 (also pictured for comparison). The second issue is stock. They have a decent number of clothes, but almost zero home goods/furniture. I was looking for books and they have one meager case in the back. I didn't see anything in the way of kids toys.
  • GG
    Gideon
    Dec 10, 2025
    1.0
    That store is baren in the men's, furniture, bedding and kids departments. A good amount of the store is women's pants so it might be a better treatment l rating if that's you.

Brand Certified Facts from Goodwill Retail Store and Donation Center

Goodwill Retail Store and Donation Center partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: