Hi, we’re Madewell and we believe that good days start with great jeans. Women’s and men’s denim is at the core of the brand, and we also offer everything you want to wear with an amazing pair of jeans, from easy tees and timeless outerwear to classic footwear and must-have bags.
I tried to return a dress that I purchased with the tags on it. The “manager” said no. She said there’s no way to return an item without a receipt. Really? That’s insane. What if it was a gift? She refused to issue a store credit and said it was my fault because I should have given the store my email or phone number when I purchased the item. I was given a customer service number. I spent an hour on the phone proving that I purchased the dress. They found it on my credit card and they sent me a copy of the receipt . Now I have to wait 2-3 weeks for the refund once they receive the item back. I will never shop there again. Train your managers and try to hire competent people. Thumbs down 👎
SS
Sarai
Mar 30, 2024
5.0
My experience in the store with Paige was exceptional. She was incredibly helpful and compassionate, especially when my sister had a moment in the dressing room. Paige went above and beyond to ensure we felt supported and taken care of throughout our visit.
BW
Betty Weinshel
Apr 12, 2023
1.0
Bit of a poor attitude from sales team member😢. Unfortunate. Don’t normally have a problem here.