Aerie & OFFLINE

Reviews

• IW

  Isabelle Watson

  Feb 22, 2026
  1.0
  I stopped by Aerie around 11:30 AM on a Saturday. The store wasn’t busy at all and I was looking around, there were two employees near me folding apparel and stocking shelves. Neither greeted me. What I was looking for was right by them and they saw me but neither offered a “Hi, how are you?” or “Do you need any help?” When I finally asked if they had what I was looking for, one of them (who looked middle aged and I assume is the manager) gave me a super rude, snippy answer. I liked what I found but I’m not gonna buy anything from a place that offers poor customer service. If you don’t want to be helpful or polite, retail is not the industry for you.
• AJ

  Arianna Jordan

  Feb 20, 2026
  5.0
  Caitlin (sp?) at Aerie was absolutely amazing! She was so helpful and gave me advice that actually fixed my bra-sizing issues that I didn’t even know I had!
• PK

  Pam Keller

  Apr 14, 2024
  1.0
  The women who work here are so unprofessional. They seem more focused on hanging out with each other and are, at best, rude. I would spend more here but the customer service is terrible. I had to search the store to find an associate to open a fitting room, wasn’t greeted, and waited at the register for ten minutes before someone showed up. The employees acted like I was bothering them and were not friendly at all. Completely immature—high school and college girls who haven’t worked in customer service and it shows.
• CC

  Caroline

  Mar 22, 2024
  5.0
  Whoever is in charge of raises and staff retention needs to look up who was working the fitting room Monday March 18th in the afternoon because that girl was a GEM!!!💎 I didn’t catch her name, but she was so incredibly supportive and non-judgmental. I was coming in (in my mid-20s) not knowing my bra size and she immediately got me fitted and brought several options until we found some that fit perfectly. I left the store with 3 very comfy bras and I now know my size, haha. If it helps to identify this employee, she has a popcorn 🍿 burn on her arm (we exchanged stories). Truly, y’all need to do whatever you can to keep her. Thank you for a great shopping experience and for all the help!

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