Aerie & OFFLINE

Reviews

• KC

  Kelly carrillo

  Aug 15, 2025
  5.0
  I believe her name was Kennedy, her service was 10/10. It was my first time coming into the store and will be coming in again!!
• LL

  Lucy

  Jul 18, 2025
  1.0
  I don’t usually leave reviews, but this experience left me genuinely disappointed and needing to speak up. I visited this location recently and received terrible customer service from two employees on the floor. Neither of them greeted me, acknowledged me, or offered any assistance. When asking for a sitting room she pointed to the back and said “go in there” where there was someone else’s name on the door and clothes already inside. As someone who works in retail—especially in a mall—I understand how essential it is to make customers feel seen, welcomed, and valued. Their energy was dismissive, cold, and honestly unprofessional. To make matters worse, I later found out that one of the employees who treated me this way was actually the store manager. I was completely blindsided. I would’ve addressed her behavior directly had I known, but the fact that she holds a leadership position and still chose to carry herself in that manner is extremely disappointing. She did not lead by example at all—and that kind of attitude sets a poor tone for the rest of the staff. That said, I absolutely have to shout out Katelyn—the cashier I interacted with at the end of the night. She was kind, patient, professional, approachable, respectful, and truly attentive. Her warmth and genuine attitude turned my experience around, and she is the only reason I would consider returning to this store. If more employees—especially leadership—carried themselves like Katelyn, this store would be in much better hands. Management needs to take a serious look at how the tone is being set from the top down.
• YB

  yaquelin bonilla

  Apr 16, 2024
  5.0
  the customer service was amazing ! Lindsey helped me find everything that i was looking for !
• JB

  Jamana Broadnax

  Apr 7, 2023
  1.0
  If I could give this place 0 stars I totally would, normally I have no issues shopping at an aerie but this one had their vibes all off, the customer service was garbage and it felt so unwelcoming that I left without buying a thing. I would recommend putting your money elsewhere for sure.
• EB

  Emily Bradburn

  Feb 27, 2023
  5.0
  The store is always super organized and the staff is always friendly! My favorite Aerie to shop at by far!

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