Many customers expressed dissatisfaction with the high prices for used items, often comparing them unfavorably to new retail prices.
Customer Service
While some reviews highlighted friendly and helpful staff, others reported rude behavior from employees, leading to negative experiences.
Inventory Concerns
Customers frequently noted that the store had empty shelves and a limited selection of items, which detracted from their shopping experience.
Donation Experience
Several reviews mentioned poor handling of donations, with complaints about the carelessness of staff and limited donation hours.
PJ
Patricia Jones
Dec 31, 2025
3.0
Went looking for a vacuum but they didn't have it. But found a brand new belt for a lot less than 🎯. Store was clean and organized. Service was quick too
LK
Laurie Kreider
Sep 27, 2025
3.0
Moderately high prices at this Goodwill store. Still no fitting room availability.
AS
Avid Shopper
Sep 2, 2025
1.0
You have stuff donated to you and you are charging the same price as what's on Amazon for a dog ramp. Come on now times are hard for people and you're supposed to be a thrift store. So ridiculous that a piece of glassware is marked for $7 and it's not even a vintage piece. I really don't know why I waste my time coming here.
MW
maureen w
Aug 17, 2025
5.0
I bought my first pair of Converse there for 9.98$ I thought that was a great deal. Like brand new.
Frequently Asked Questions About Goodwill Retail Store and Donation Center
What are the store hours for Goodwill Retail Store and Donation Center in Bel Air?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Where is the Goodwill Retail Store and Donation Center located?
It is located at 711 A Baltimore Pike, Bel Air, MD 21014, USA.
How can I contact the Goodwill Retail Store and Donation Center?
You can reach them by phone at +1 410-879-8001.
What types of stores and services are offered at Goodwill Retail Store and Donation Center?
It operates as a thrift store and discount store, providing affordable secondhand goods and donation services.
Does Goodwill Retail Store and Donation Center have a website I can visit?
Yes, their website is https://www.goodwillches.org/ where you can find more information about their services.
Are there any nearby clothing stores if I want to explore more shopping options?
Yes, nearby clothing stores include J.Crew Factory and New York & Company, both offering designer and women's clothing respectively that you might want to visit.
What dining options are available near Goodwill Retail Store and Donation Center?
Nearby restaurants include Jimmy John's, a sandwich shop, and QDOBA Mexican Eats for Mexican cuisine, convenient for grabbing a meal before or after your visit.
Are there any automotive services near the Goodwill Retail Store and Donation Center?
Yes, several automotive related businesses are nearby, such as O'Reilly Auto Parts, Bob Bell Chevrolet Service Center, and BMW of Bel Air for parts, repairs, and vehicle purchases.
Can I donate items at the Goodwill Retail Store and Donation Center?
Yes, the location serves as a donation center where you can contribute items to support community programs.
What timezone does the Goodwill Retail Store and Donation Center operate in?
The store operates in the America/New_York timezone.