JCPenney

Reviews

• LB

  Luis Becorena

  4 days ago
  2.0
  The lady was very helpful; however, the next time I returned to the register I was being serviced by a long hair guy who didn't even want to honor the 20% coupon for the shirt I was trying to buy. If you going to have a sale just mark down the prices, no need to stress people out to find coupons. Specially when your cashiers dont wanna help.
• MM

  Margaret Mary Myers

  Jan 16, 2026
  3.0
  I found the perfect pair of pants; but no bags to take your purchases out of the store in?? What is this world coming to?
• TM

  Teri Mamolito

  Jan 13, 2026
  3.0
  I loved JCPenneys years ago, my daughters were small we went a t keadt 1x or more per month. We did not have thrift stores then, my husband worked hard( mechanic flat rate/ so if there is work u r paid; if not no pay). With 3 girls we had to use a charge card so i opened 1 over 40 years ago when they opened at white marsh( the beltway was not even complete u had to go back roads only). Ok i need to get to the point. When i purchase something and i do not bring back on the allowed tume frame they cannot help u( 90 days). They will not give u credit/ no refund/ no exchange. No r out of luck. So do jot by ahead at holidays, or if u r going on a long vaca. I do love the pink ticket clearence sale which is never announced, but if i am there i do check( all pink tickets r $3 clearence even if it is priced $74 original). So i do love there items, just qish they were more compliant with returns.( i lost $40 on bra with tags and receiot and $26 boots for my grandaughter box/ receipt and tags. Good Luck.
• AH

  AJ H

  Dec 23, 2025
  1.0
  I came here for an online order pickup and after waiting 5 min on the "JCP.com pickup" I was told there is no one working that Lane and I need to go to regular checkout Lane. I had placed my order for a pickup within a few hours and now waiting 2 days and I still did not get a notification for pickup until I called customer service or they told me it is ready for pickup. Once at the checkout lane, cashier pulls up my order and tells me I have to go to jewelry dept. to pickup my order. Once at the jewelry department, I waited my turn to talk to someone and when I u asked them how to get online order? They tell me to fill out the sign up sheet. Well there wasn't a sign of any sort to tell me to fill out a list so more valuable time wasted. I filled out the form and waited some more, then I hear another person tell the Rep that they have been waiting a long time and asked when she will get served? The rep tells her to fill out the waiting list but like everyone else she didn't know there was even a list. Now when it was my turn they were very professional and nice but the experience as a whole was just horrible. Communication is a good thing. Things that would have helped would be a sign at the online pickup counter saying it is closed and a sign by the jewelry department to let people know to sign in.
• FC

  Ferris Colemam

  Dec 22, 2025
  1.0
  if you do online pick up and they text yr phone that ur order is ready they do not tell you that you must go to the back entrance to do curbside also I went inside after they text me and my order was not actually ready! It was for one item and it took them almost 2 hours to complete the order. I waited for a hour in the mall and at the first text and then after the second text it was still not ready for pick up and spent close to 30 minutes just waiting for the person to come bring the order and she came without the order! So then I literally followed her downstairs just to get my item and leave. It was a horrible experience and I will never try that again they wasted so much of my time.and I would have got the item myself if I knew how unprofessional they truly are but I was actually shopping for blk Friday so I was distracted but they were so unprofessional.

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