JCPenney

4.1
1577 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Baltimore, MD location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
8200 Perry Hall Blvd, Baltimore, MD
21236, United States

Hours

Reviews

4.1
1,577 reviews
5 stars
775
4 stars
450
3 stars
193
2 stars
66
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported rude or unresponsive employees.

Checkout Experience

Long wait times at checkout with insufficient cashiers, leading to customer frustration.

Store Cleanliness

Concerns about cleanliness, particularly in bathrooms, with reports of unsanitary conditions.

Product Quality

Customers noted a decline in product quality and value for money, with some items perceived as overpriced.

Sales and Promotions

Positive feedback on sales and promotions, with many customers appreciating the discounts available.
  • DP
    Duawna Purviance
    Nov 15, 2025
    5.0
    Went for pictures with my wife..We had an appointment for 5pm we waited 1hr to be seen but our overall experience with the photographer Shay and Payton made it worth the wait. Shay provided excellent photos and great customer service..Go see her for wonderful photos.
  • TO
    TOSIN ODUNAYO
    Nov 8, 2025
    5.0
    I got my nice high-rise pants today at JCPENNEY store,great price and easy to find. I walked around the store,got Skechers and other stuff. I was so impressed with the cashier, she helped an elderly woman with her walker and attended with us quickly and smoothly. It was a great experience. Well organized and welcoming atmosphere.
  • HG
    Helen Germanakos
    Oct 5, 2025
    5.0
    Excelllent
  • TW
    Tinia W
    Aug 29, 2025
    1.0
    This score is for the bathrooms....which were disgusting. The mall had just opened and yet the stalls/toilets were filthy. The handicap stall didn't even have a seat on it!!! The store is clean, the tables all folded. I can just not find anything worth the prices they ask for but plenty of people enjoy shopping there I'm sure.
  • KW
    Katherene Wedic
    Aug 25, 2025
    1.0
    what happened to penny's? inferior quality products. new shirt, fabric split - not a seam, the fabric itself. and for as for other stores that carry the same things, the other stores prices are less, and without the ridiculous coupon scheme.

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Baltimore offer?

The Baltimore JCPenney offers a wide selection of kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home decor, beauty products, and more, including exclusive brands like St. John s Bay and Liz Claiborne.

What are the operating hours for JCPenney in Baltimore?

JCPenney in Baltimore is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.