Business Details
About
Thrift StoreDiscount Store
Location
Goodwill Outlet and Donation Center
6255 B Kenwood Avenue, Baltimore, MD
21237, United States
Hours
Reviews
2.8
147 reviews
5 stars
42
4 stars
12
3 stars
22
2 stars
13
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, particularly the management, leading to a negative shopping experience.
Inventory Issues
Customers frequently complained about the lack of inventory and empty bins, with many stating that the selection was poor compared to other locations.
Store Condition
The store was described as dirty and disorganized, with many customers expressing disappointment in the overall cleanliness and layout.
Pricing Concerns
Several reviews mentioned that prices were higher than expected for a thrift store, with some items being overpriced compared to retail.
Mixed Experiences
While some customers found good deals and appreciated the friendly staff, the overall sentiment leaned towards dissatisfaction with the shopping experience.
- HCHarley CharestNov 6, 20251.0This store was awful. Came from a good distance away and the store was not what it pictured. It’s entirely bins with no racks or shelves at all and the bins were pretty empty.
- AHAudrey HudgensSep 20, 20251.0rude employees that have a bad attitude and snap at all the customers for just existing. the lady at the register was especially mean for no reason.
- TRT RobinsonAug 15, 20251.0If I could give negative stars, I would. Really disappointed with the lack of inventory given what I've seen at the retail stores. The bins were not full. Clothes and items looked like donation rejects. Don't waste your time or gas.
- MAMatthew AllmanAug 9, 20251.0This place has been pretty awful the last few years. Items tagged cheaper that didn’t sell at other goodwills are up-charged here. Seriously. Picked up an item tagged at $7 - at the register, I was told it’d be $15, regardless of the tag. Still bought it because it’s better than the price new, but it left a bad taste in my mouth. This is not an uncommon occurrence at this location. Sure, occasionally you’ll find something good, but it’s rare. Not much payoff for the time you put in, and there’s not a lot of merchandise here. You’re better off at other local thrift stores like Savers or even regular goodwill. I honestly believe it’s due to the woman who is the manager here. It was better when someone else was temporarily managing the location. It’s well beyond time for a change. Who really SHOULD be the manager is Rebecca. She has worked there for years, has always been kind and down to earth, and does her job great. She’d do great in the role and the customers would be a LOT happier.
- GFGrace FillmoreJul 11, 20251.0This location is horrible. There is hardly any merchandise in the store. A lot of wasted square footage, I wouldn’t waste your time here.
Frequently Asked Questions About Goodwill Outlet and Donation Center
What are the operating hours of Goodwill Outlet and Donation Center?
Goodwill Outlet and Donation Center is open Monday through Saturday from 10:00 AM to 6:00 PM and closed on Sundays.
Where is Goodwill Outlet and Donation Center located?
It is located at 6255 B Kenwood Avenue, Baltimore, MD 21237, USA.
What type of store is Goodwill Outlet and Donation Center?
It is a thrift store and discount store operating under Goodwill Industries of Chesapeake.
How can I contact Goodwill Outlet and Donation Center?
You can reach them by phone at +1 443-868-0304.
Does Goodwill Outlet and Donation Center have an online presence?
Yes, you can visit their website at https://www.goodwillches.org/ and their Facebook page at GoodwillChesapeakeBaltimoreKenwood.
Are there any nearby home improvement stores I can visit after shopping at Goodwill?
Yes, Hunters Home Center is nearby and offers home improvement and home goods products you might find useful.
Can I combine a visit to Goodwill with a meal at a nearby restaurant?
Absolutely! Nearby dining options include China One for Chinese cuisine, Duck's Nest Seafood for seafood, and Swallow Hibachi Grill & Sushi for Japanese food.
Are there family-friendly services near Goodwill Outlet and Donation Center?
Yes, there are preschools such as Gods little angels academy and God's Little Angels Learning nearby, suitable if you need childcare or educational services.
Where can I find a library near Goodwill Outlet and Donation Center?
The Rosedale Branch of the Baltimore County Public Library and several nearby libraries like Storyville at Rosedale are available for community and educational resources.
Is there a place to get beauty and spa services near Goodwill?
Yes, Kenwood Nails and Divine Beauty Salon are nearby beauty salons and spas where you can enjoy beauty treatments.