ALO

Reviews

• LB

  Latyra Brooks

  4 days ago
  5.0
  Love this store ! The employees are always helpful ! Always smiling
• BB

  Blake

  Apr 6, 2026
  5.0
  Staff was very helpful and knowledgeable .
• KC

  Kia Copeland

  Feb 21, 2026
  1.0
  Security greets better than the employees. The customer service doesn’t match the price tags
• AC

  alexis c

  Feb 20, 2026
  1.0
  don’t even look through the store if your a size L/XL the black girls there will judge you along with security guard , they tried to help my boyfriend who was there without me yesterday & he ignored them they are just weird energy. this was on 2/20 around 11:05am
• II

  isianjang90

  Feb 17, 2026
  1.0
  I’ve loved Baltimore for a long time, and I truly want to see Harbor East thrive with more quality shops that bring people into the area. Unfortunately, my experiences at this Alo location have been so poor—twice now—that I genuinely believe this store is doing more harm than good to the neighborhood. The issue isn’t the brand, it’s the staff. There was a clear lack of professionalism, courtesy, and basic customer respect. Working at a luxury or premium store does not make you a luxury person. That distinction comes from behavior, attitude, and how you treat others. I could go into specific details about what happened, but I’m choosing not to, as I don’t want my experience to be interpreted as a racial issue. After reading other reviews, it appears that the unfriendliness is directed at many customers, not just one group. That gives me some reassurance that this may be a broader problem with customer service at this location rather than discrimination. This location seriously needs better training, leadership, or both. Harbor East deserves businesses that elevate the area, not ones that leave customers feeling disrespected and disappointed.

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