Business Details
About
Toy StoreToys
The LEGO® Store Annapolis brings creativity to life for kids and kids-at-heart! Visit our toy store to discover a huge selection of LEGO sets, minifigures and gifts, with extra help from our knowledgeable Brick Specialists. From LEGO Star Wars™ sets to LEGO sets for adults, we’ve got plenty of options for fans of all ages! Looking to get extra creative? Design your own personalized LEGO minifigures at the Build a Minifigure station, or check out the LEGO Pick a Brick wall to find all the pieces you need to bring your next idea to life. We’re always working on fun new activities to inspire creative play, so be sure to ask about what exciting LEGO events are coming soon to our store!
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
318 reviews
5 stars
227
4 stars
68
3 stars
17
2 stars2
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness; some customers experienced rude behavior while others praised the helpfulness and knowledge of the staff.
Store Environment
Generally clean and well-organized, with many customers appreciating the fun atmosphere and kid-friendly environment.
Product Selection
Good variety of LEGO sets available, though some customers noted limited stock and higher prices compared to other retailers.
Overall Experience
Many customers enjoyed their visits, highlighting the excitement of the store, but some expressed disappointment in service quality.
- JJJasmine JAug 18, 20255.0Definitely a great place to start if you’re just getting started with Lego and even if you’re an experienced builder. There’s so much in here!
- ACAngelica CristobalJul 5, 20251.0I don’t usually leave reviews, but this was honestly one of the worst customer service experiences I’ve ever had—especially disappointing for a store where friendliness should be the standard. My husband and I went in to buy a LEGO set and wanted to get two of the same item, as one was meant to be a gift. One of the boxes was visibly damaged, so we asked a sales associate if there were more in stock. There were four staff members near the register chatting, and one of them told us those were the last two available. So we decided to take them anyway, despite one being damaged. When my husband asked about a promotion (a sign said if you spend $160, you receive a free gift), the staff member responded with a visibly annoyed attitude. We weren’t sure if we would get one or two gifts since we were buying two qualifying sets. Instead of explaining, he snapped, “Actually, it’s $165.” (which is also wrong) We weren’t trying to argue—we just wanted clarification. I don’t know if he thought we couldn’t afford it, weren’t serious buyers, or were just taking too long in the store, but his tone was unnecessary and rude. It shouldn’t be a problem for customers to spend time in a LEGO store. In fact, most stores encourage you to browse, build, and enjoy the experience. We weren’t doing anything out of line, yet we were made to feel unwelcome. While we were paying, another staff member mentioned it was time to restock and started heading to the back. The same person who told us there were no more stopped her and gave her a look—like a signal—which I saw. It felt off, but I let it go and took the damaged box. We left the store feeling disappointed and confused. We didn’t understand why we were being treated like we were a bother just for asking a few questions. About an hour later, I called the store to check again if the item was in stock. The person on the phone said yes. I went back and saw it had already been restocked and was sitting on the shelf—so clearly there had been more in the back earlier. As I walked in, I think I heard that same staff member mutter “oh shoot,” (not exactly sure the exact words) likely surprised that I returned so soon. I didn’t make a scene—I simply asked if I could exchange the damaged box. He then shouted and looked toward someone named Adam (or Alex?), possibly the manager, which was disappointing because this person had been present the whole time and had witnessed the entire situation without stepping in. This happened on July 4th around 4:30 PM and we went back around 5:50 PM. There were three men and one woman working at the time. I’m not sure if they were just having a bad day or if this kind of service is normal there, but the experience felt cold, dismissive, and borderline disrespectful. I really hope management looks into this, because it’s incredibly disappointing—especially in a store meant to bring joy to kids and families.
- BCBroly ChilleDec 14, 20225.0Good
Frequently Asked Questions About The LEGO® Store Annapolis
How do I sign up for the LEGO VIP Program?
If you drop by one of our awesome LEGO® Stores, you can become a LEGO® VIP member right there and then. Just ask one of our Brick Specialists to sign you up and they’ll be happy to help. After you sign up in-store, you’ll receive a welcome email with instructions for completing your registration. After your registration is complete, you’ll receive an email with a link to your new digital card. LEGO VIP Points can be earned on purchases from LEGO stores and from our online shop.
How do I redeem my VIP Points?
Once you’ve earned points, visit your VIP account on LEGO.com where you can choose to redeem a voucher for either online or in-store shopping!
Do you price match other retailers?
We strive to offer fair and consistent pricing in our stores and online. We can’t price match, however, as Stores and the LEGO® Shop sometimes run different promotions and discounts. Happy shopping!
What do I do if my set is missing a piece or if I lost a piece?
You can visit our store to see if your missing piece is available to buy from Pick-A-Brick wall. Or, request a free replacement piece to be shipped straight to your door by visiting LEGO.com and navigating to 'Help' and then 'Replacement Parts'.
How much does it cost to visit at LEGO store?
All of our LEGO Stores are free to enter.
Can I buy individual bricks?
If you want to buy individual pieces to build something unique, check out our Pick-a-Brick wall! Each store has something different, and the bricks change all the time! We hope you’ll stop by soon to see what’s new!
The set I want is out of stock, when will you have more?
While we don’t have an exact date for when sets will be available again, you can search for a set at LEGO.com and sign up for in-stock notification emails to be one of the first to know!
How do I check if the set I want is in stock at your store?
Visit LEGO.com, search for the set you want, and on the product page click ‘Check Store Stock’ to see if this item is available at our store! Or, give us a call and we’d be happy to help!
Do you sell Gift Cards?
Yes, we sell LEGO® Gift Cards! Just stop by and we'd be happy to help, or visit LEGO.com to buy an e-gift card! LEGO® Gift Cards can be given in any amount up to $500.
How do I find out how much a set, gift or toy costs?
Our prices are the same in stores and online, so visit LEGO.com and search for the item you want for more information!
Can I return a LEGO set I ordered online to a LEGO Store?
If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. If your unopened set is over $200, simply return your unopened LEGO set to the address listed on your packing slip.
How can I sign up for the LEGO VIP Program at The LEGO® Store Annapolis?
You can become a LEGO® VIP member by visiting The LEGO® Store Annapolis and asking a Brick Specialist to sign you up. After signing up in-store, you'll receive a welcome email to complete your registration and a link to your digital card.
How do I redeem LEGO VIP Points earned at The LEGO® Store Annapolis?
Once you've earned VIP Points, visit your VIP account on LEGO.com to redeem a voucher for online or in-store shopping.
Does The LEGO® Store Annapolis offer price matching with other retailers?
No, the store does not price match other retailers due to different promotions and discounts available in stores and online.
What should I do if my LEGO set is missing a piece or if I lost a piece?
Visit the store to check the Pick-A-Brick wall for missing pieces or request a free replacement shipped to your door via LEGO.com under 'Help' and 'Replacement Parts'.
Is there a cost to enter The LEGO® Store Annapolis?
No, all LEGO Stores, including Annapolis, are free to enter.
Can I buy individual LEGO bricks at The LEGO® Store Annapolis?
Yes, you can buy individual pieces at the Pick-a-Brick wall, which changes selection regularly. Visit the store to see what's new!
What are the opening hours of The LEGO® Store Annapolis?
The store is open Monday to Thursday from 10:00 to 20:00, Friday and Saturday until 21:00, and Sunday from 11:00 to 19:00. Holiday hours vary; for example, it opens at 08:00 on November 29 and is closed on December 25.
What payment methods are accepted at The LEGO® Store Annapolis?
The store accepts Android Pay, Apple Pay, cash, Mastercard, and Visa.
Are there any nearby places of interest around The LEGO® Store Annapolis?
Yes, nearby you will find popular stores like Kids Foot Locker for shoes, Build-A-Bear Workshop for stuffed animals, and Pottery Barn Kids for children's furniture, which can make a fun shopping trip before or after your LEGO visit.
How can nearby retail stores help enhance my visit to The LEGO® Store Annapolis?
After shopping at The LEGO® Store, you can visit nearby stores such as Abercrombie & Fitch for apparel, Pandora for jewelry, or Lolli and Pops for sweets to enjoy a full day of shopping and entertainment at Annapolis Mall.
Are there dining options near The LEGO® Store Annapolis for a meal or snack?
Yes, nearby dining options include Sbarro for pizza, Kokee Tea for bubble tea, and Lunch Box restaurant, all conveniently located to complement your visit to the LEGO® Store.