The Joint Cannabis Shop - Garden City

Reviews

• OP

  OZAKI PH

  Feb 20, 2026
  5.0
  The Joint at Leila has great customer service & friendly, I also want to make a positive feedback to an employee Eknooo and her other co worker for giving a good and positive vibe everytime.
• LM

  Luke M

  Feb 17, 2026
  5.0
  To everyone that goes there, I recommend it because I was there Monday afternoon. It's because of this one worker , I believe his name is Matt. He was absolutely amazing to deal with , so knowledgeable and friendly and he gave me more great suggestions for next time I come there. I will return because of him.
• RM

  renas musicbox

  Feb 14, 2026
  1.0
  Worst service EVER. If you are selling a product, have some knowledge on that product, and dont be rude when a customer asks you a question and you dont know the answer.....perhaps ask your coworkers...idiots...honestly. SO RUDE!!!!
• CB

  charley b

  Feb 13, 2026
  4.0
  i don’t usually come to this location but when i’m in the area i will and it’s unfortunate all of these negative experiences people have had… i’ve never had an issue with customer service here and always in and out in like 5 minutes with no problem, layout of the store very helpful never really need to ask questions it’s pretty detailed
• WR

  Winnipeg Reviewer

  Jan 31, 2026
  1.0
  BEWARE ALL CUSTOMERS, I was verbally harassed here by repeatedly being called a liar, and barely allowed to speak while reporting a legitimate issue. Don’t believe me? READ THE NEXT 3-5 REVIEWS AFTER MINE. I’ve been a regular customer for a while here. But, on January 30, 2026, I bought a ten pack of pre rolls at The Joint on Leila Avenue in Winnipeg for 31.40 dollars. A couple of hours later, I broke the seal at home and opened the container, and it was completely empty. An empty sealed ten pack. I called the store the same night to report it immediately because I could not believe what I was seeing. I just want product I paid for that I didn’t receive. The bank may be able to reverse the transaction because they took money without providing the product. It’s not about money, $31.40, it’s about providing customers with fair trade. I would’ve rather gave my $31.40 to a homeless person and it would’ve helped them. I went back the next morning with the receipt and all packaging to resolve it properly. The manager I spoke with, Eknoor Sandhu, was initially respectful and seemed open to helping. Then the employee, Eknoorjot K., stepped in and the entire interaction turned hostile. She repeatedly called me a liar, talked over me, and cut me off every time I tried to explain. I came in calm and respectful, and I left being disrespected, blamed, and shut down for reporting a real issue. Let me be clear. I have no reason to lie. I run a business. Money is not the issue. This was not about trying to get something for free. This was about a sealed product that was empty, and the basic expectation that the store would document the issue and handle it professionally. Instead, I was treated like I was the problem. I also know someone who worked at The Joint for a long time at other locations and then tried this Leila location to change up the scene. This was the one location they did not continue with, because they absolutely hated it compared to the other locations they worked at. They also reviewed it as an employee and said it was not a good workplace. That lines up with exactly what I experienced as a customer. Mistakes with products can happen. What should never happen is staff defaulting to accusing a customer and refusing to let them speak. That is not customer service, that is a culture problem. I have reported this to the Liquor, Gaming and Cannabis Authority of Manitoba, Inspections and Complaints Department, and I expect the matter to be reviewed and investigated through their process. I will never return to this location, and I recommend others take their business somewhere that knows how to handle complaints with professionalism and respect.

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