Experience unparalleled savings and style at The Brick Outlet. Immerse yourself in an assortment of one-of-a-kind treasures, exclusive items, and discounted finds, including furniture, mattresses, appliances, and electronics. With discounts of up to 60% on top brands, creating your dream home is within reach. Explore The Brick Outlet across multiple locations, and reimagine your living spaces affordably.
Customers consistently praised the professionalism, friendliness, and helpfulness of the staff, particularly highlighting individuals like Rosalie, Hamed, and Sudhanshu.
Product Quality
While many customers were satisfied with their purchases, there were some concerns about the quality of certain items, particularly regarding warranty claims and delivery issues.
Delivery Experience
The delivery team received positive feedback for their professionalism and efficiency, although there were a few reports of delivery delays and mishandling.
Sales Experience
Customers appreciated the non-pushy sales approach and the knowledgeable staff who provided valuable assistance in selecting products.
JP
JASHAN BEDI PHOTOS
5 days ago
5.0
Great experience shopping here! The quality of the furniture is excellent and the prices are very reasonable. Sudanshu was extremely helpful, patient, and knowledgeable. He made the whole process smooth and stress-free. Highly recommend this store if you’re looking for great service and quality furniture!
JS
Jordon Sorokowski
Feb 23, 2026
5.0
We bought a couch and chair from the brick. Both came with warranty.
We had a few issues with the furniture, which were handled Professionally by Kayla and the team each time.
I truly believe the brick handled our situation 100% the right way and I will continue to give them business because of it.
Thanks a million Kayla! You made a Mom very happy.
Dealt with Sanchit afterwards, and he also was a very professional and easy to deal with.
NN
Nader Nematollahi
Feb 20, 2026
5.0
Excellent customer service, Hamed explained in detail and answered all questions. He was a confident and friendly sales person. Highly recommended to others.
AB
Aleksandr Bychkov
Feb 19, 2026
5.0
Great experience at The Brick Outlet! The store is well-organized with a good selection and very reasonable prices.
I’d especially like to thank the salesperson who assisted us — professional, knowledgeable, and genuinely helpful without being pushy. They took the time to answer all our questions and made the whole process smooth and stress-free.
Excellent customer service and a pleasant shopping experience. Highly recommended!
LG
Lorne Goulet
Feb 17, 2026
5.0
Our sales rep Sudhanshu was terrific to deal with he showed us a good number of options to consider. He didn’t pressure us and we were allowed to purchase what we wanted after discussion amongst our ourselves.
He offered us the warranty which we declined and when we requested free Delivery as we are A returning customer He went to the sales manager and got it for us.
The Delivery team brought the product today and unloaded and installed it professionally and efficiently in our room.
We couldn’t be happier with the service, Overall.
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
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