Aerie

Reviews

• NM

  Navita Manchanda

  Mar 21, 2026
  1.0
  Terrible experience. I went to the store in person and was told I could call the next day to check if the item was still on hold because of their 24-hour hold policy. When I called, the employee was rude and straight up said, “No, you cannot buy it,” because it was being held for an employee. Then I was told employees can hold items for up to a week. So customers get 24 hours, but employees get special treatment? Completely unfair and very unprofessional. The communication was misleading, and the attitude made it even worse. This kind of behavior is exactly why people don’t shop here.
• CL

  Chantel Leve

  Feb 14, 2026
  1.0
  I usually have an alright time finding something to buy but today was not good at all. I picked out some bras and headed for the change room. A worker was standing at the change rooms hanging bras and said nothing to me so I asked for a room, she quickly said that someone els would help me. I waited and finally another worker let me in a room and it was extremely dirty. The chair was horribly stained with yellow and brown stains. The walls filthy and in need of a deep scrub, hangers shoved behind the seat and tags on the floor. Being a bra store I would expect them to have a measuring tape on hand but the worker said they don’t do that here. Nothing fit and no one helped me find one that would work so I left. All and all please deep clean your change rooms.
• RC

  Rebecca Cheng

  Jul 23, 2025
  2.0
  Staff have no concept of customer service. Best to purchase online.
• SC

  Samantha Currie

  Jul 30, 2022
  5.0
  A bit pricey, but absolutely worth it! This is definitely a new favorite store for me and passes the vibe check. The people there were super sweet and I found exactly what I was looking for... and then some. 💖

Frequently Asked Questions About Aerie