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Date & Time

4.5
(110 reviews)

Business Details

5 Concord Road, Sudbury, MA
01776, United States
(978) 579-3002
https://www.dateandtimema.com/

About

Watch Store
Date & Time is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.

Location

Date & Time
5 Concord Road, Sudbury, MA
01776, United States

Hours

Reviews

4.5
110 reviews
5 stars
96
4 stars
0
3 stars
1
2 stars
2
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional service provided by staff members, highlighting their professionalism, knowledge, and attentiveness.

Store Atmosphere

The store is frequently described as beautiful, welcoming, and luxurious, contributing to a pleasant shopping experience.

Product Knowledge

Staff members are noted for their deep knowledge of watches and jewelry, helping customers make informed decisions.

Mixed Experiences

While many reviews are positive, there are notable complaints regarding poor communication and trust issues, particularly related to inventory and customer follow-up.

High Demand Challenges

Several customers expressed frustration over the limited availability of popular watch models, indicating a struggle to meet demand.
  • TT
    Thomas Tan
    Feb 2, 2026
    5.0
    I can’t say enough good things about Lisa at Date & Time. Over the past nine months, she has helped me with three watch purchases, and each experience has been exceptional. One of the watches was her recommendation—and to this day, I continue to receive compliments on it. It’s truly a conversational piece, and a testament to her taste and deep product knowledge. Every time I step into the store, Lisa makes me feel like I’m the most important client there that day. Her professionalism, efficiency, and attention to detail are outstanding, yet she’s equally warm, friendly, and approachable. She is incredibly knowledgeable without ever being pushy, and her responsiveness to my questions—both in person and between visits—has been consistently impressive. Buying a Rolex should feel special, and Lisa ensures that it always does. If you’re looking for someone who genuinely cares about your experience and takes pride in what she does, I couldn’t recommend Date & Time and Lisa more highly.
  • JB
    John Bruno
    Jan 24, 2026
    5.0
    I’ve lived in Sudbury for 6+ years and only recently went into Date & Time recently for the first time. I wish I had gone in earlier as it would have made gift shopping a lot easier. I went in to learn about watches and Fay was exceptionally helpful. I also had no idea they had an in house jeweler for adjustments to existing jewelry. I was able to bring in a couple of rings for resizing (adding metal) and polishing. I was shocked that they were able to complete the resizing same day and the quality was superb. The only thing I am kicking myself over is not going in sooner.
  • LS
    Luke Sutton
    Jan 20, 2026
    1.0
    Do not trust this company or any of these reviews! I came in to inquire about watches and left… normal so so Rolex experience. Well the salesperson took my personal information and made a google account and gave himself a 5* review. These people are cyber criminals. I’ve attached a photo of the fake review. The FTC's rule (16 CFR Part 465) targets deceptive marketing practices, with significant consequences for businesses: Prohibitions: Bans reviews by people who do not exist (including AI-generated content), people who did not use the product, or reviews that misrepresent a user's actual experience. Buying Sentiment: Prohibits paying for, or providing incentives for, reviews that are specifically positive or negative. Insider Reviews: Company insiders (officers, managers, employees) must clearly disclose their connection to the business when posting reviews. Suppression: Bans using intimidation or fake legal threats to remove negative reviews. Penalties: Violating companies may face fines of up to $51,744 per violation.
  • NZ
    Nick Zecco
    Nov 21, 2025
    5.0
    I recently had the pleasure of working with Lexi at Date & Time, and I cannot speak highly enough of the exceptional service she provided. From the moment I walked in, Lexi demonstrated professionalism, attentiveness, and a genuine commitment to ensuring every detail was handled with care. She not only coordinated and initiated servicing for my Rolex with remarkable efficiency, but she also went above and beyond to locate the exact David Yurman piece I had been searching for. Her expertise, communication, and dedication made the entire experience seamless. I am truly grateful for her assistance and cannot thank her enough. For anyone in need of luxury timepiece or fine jewelry services, I strongly encourage you to visit Lexi at Date & Time, you will be in excellent hands.
  • NH
    Nathalie homsy
    Nov 13, 2025
    5.0
    Date & Time is truly a gem! Their store is always beautifully organized, classy, and welcoming. The customer service is outstanding , friendly, professional, and always willing to help. They carry a great variety of high-quality products and amazing jewelry brands, and it’s clear they truly care about their customers and their community. If you want to enjoy your “time” and impress your “date,” this is the place to go!

Frequently Asked Questions About Date & Time

What type of products does Date & Time specialize in?

Date & Time is an Official Rolex Retailer, authorized to sell and maintain Rolex watches.

Where is Date & Time located?

Date & Time is located at 5 Concord Road, Sudbury, MA 01776, USA.

Brand Certified Facts from Date & Time

Date & Time partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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