DSW Designer Shoe Warehouse

Reviews

• VV

  Vanessa

  2 days ago
  5.0
  Excellent prices and selection.
• KR

  Karyn Raymond

  Dec 27, 2025
  1.0
  Spent an hour trying to find the perfect shoes. Left them under my coat to find another pair and the staff took them and restocked them. All that effort wasted! Never going back
• JM

  Jean M

  Dec 3, 2025
  5.0
  Ruby at the Plymouth DSW went above and beyond helping me today. She not only located what I needed for my son she listened to me about some personal issues I was having and why it was so important I found just the right gift from a mom. Also she made sure I knew the importance of getting the shoe protection spray for my son’s white high top converse. Thank you! Moving forward I will shop at her store instead of purchasing my shoes on Amazon. She personally is responsible for you gaining a more motivated loyal customer.
• GN

  Gasick first name

  Oct 1, 2025
  4.0
  Went to grab kids 4 pairs of sneakers..I like that this location is STARTING to keep up with latest shoes et al..
• RD

  Robert Demerjian

  Sep 27, 2025
  1.0
  I bought expensive Brooks sneakers from this place because they are supposed to be supportive for people with foot problems. They hurt so I brought them back, hoping to exchange for something else. When I told the cashier that they hurt my feet she repeated me as if in disbelief. She didn't really seem to care a whole lot and then she asked if I had worn them outside. I said I had worn them once, which was true. She said they couldn't take them back if they had been worn outside, which was something I found very frustrating. I accepted it and left but then realized I had never seen this policy anywhere or been told prior to purchase. I went back in the store and asked if it was posted anywhere. She pointed to a sign with some very fine print, something I cannot imagine anybody bothering to read particularly somebody who has older eyes like myself. I asked the girl if they would have taken them back had I lied because it honestly felt like I was being penalized for telling the truth. She said no because they can tell by looking at the bottom of the shoe. If that was the case then why bother asking? I should have just lied because now I am out close to about $160 for something they sold me that hurt. And how am I supposed to know whether they're going to feel good unless I wear them? I primarily wore them in my home but took them out once and what I get for that is extremely sore feet, out $200 almost, and rude customer service that wasn't really service at all. No apology, no nothing, just a blank look as if she could give a crap. I do not recommend shopping at this place, particularly if you are unsure of what you're buying like I was. The pain I am in is ridiculous and this just adds insult to injury. I should have asked to speak to a store manager but I was too frustrated. I hope I can at least save someone else from this type of situation with this review.

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