JCPenney

Reviews

• LG

  Leo Guevara

  Jan 2, 2026
  3.0
  Great jewelry but the team in jewelry not so great they only nice as soon as you will buy from them
• BD

  Brennan Daniel

  Dec 27, 2025
  1.0
  Products and stock are awesome but will never spend another dollar there after my experience today. Made a purchase and walked out with my wife, on the way out the overly packed brown bag ripped when I asked for a new bag or maybe 2 the employee was extremely rude and declined saying they can’t just give out bags. I began to explain and she then cut me off stating if I made a purchase I need to bring my stuff back in and they will rebag it for me. I don’t care what the policy or reasoning is the employee spoke to me in a manner that no human should ever use with another. Completely disgusting and horrific customer service, 0\10 DO NOT RECOMMEND
• AM

  Aspen Marshall

  Dec 21, 2025
  1.0
  Stay far, far away from their jewelry department. I brought my ring in for a cleaning months ago, and they sent it out. No resize requested. We get it back, I wear it for a week, then realize there’s this black spot on the back of the band. Upon further inspection my ring had been cut and poorly soldered back together - the ends didn’t even match up! We brought it back to the store and they were like wow that’s weird we’ve never seen that happen before and they say we need to send it back out AGAIN for repair. So we do, and it takes another month to get it back. The estimated return date comes and goes. I call the store a few days after the return date and I was on hold for 30 mins and hung up on. I call back 2 days later and finally get to speak to a man in the jewelry dept who took me seriously and promised to look into where my ring was. A few more days go by and finally we get a call last night that the ring is ready for pickup. We show up today and it turns out that the ring was not repaired because the store NEVER ANSWERED AN EMAIL from the technician asking for more information about the claim. The lady said well we can send it out again I said no way why would we trust your store to continue to help us when you have proved we cannot trust you with an item so precious to us. We have taken the ring back and started a claim directly with Asurion. An unbelievably frustrating experience with this store and company. Never did I imagine one of my most prized possessions being treated with such disrespect.
• ER

  Ellie Rybicki

  Dec 19, 2025
  5.0
  My friend and I went in today for a more funny/awkward photo shoot for christmas and we both had so much fun. Meg was so nice and really made our experience so amazing. She took time to walk us through everything and helped us get the most out of our experience. Love her and hope to have her again for every holiday!
• ZH

  zeina habib

  Dec 8, 2025
  1.0
  Worst store ever. I put in an online order because I live an hour away and then they send it with the security tag. I call and the best they can do is have me go to the store to remove it. Super frustrating. Even when they offered a refund they said I had to go to the store to process it.

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