Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Peabody, MA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,125 reviews
5 stars
607
4 stars
266
3 stars
133
2 stars
50
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and lack of assistance.
Product Availability
Customers frequently expressed frustration over the unavailability of desired sizes and items, often having to order online instead.
Store Cleanliness
Several reviews mentioned that the store was dirty and disorganized, impacting the shopping experience.
Checkout Experience
Many customers reported long wait times at checkout due to insufficient cashiers, leading to frustration.
Positive Staff Interactions
Despite negative feedback, some customers praised specific employees for their helpfulness and friendliness.
- EBElizabeth BeshanskyNov 5, 20255.0We had our family photos done at JCPenney Portraits in Peabody and Noah was amazing! So patient with our baby and dog, kept everything calm, and got beautiful shots. Highly recommend.
- APAnnette P.Nov 1, 20253.0Never have the sizes you want. Always have to order online and return in store
- LVLouise VocinoOct 15, 20253.0Nice place to shop
- SCschaida colonOct 12, 20255.0Love them
- MMMSep 14, 20251.0I shopped yesterday and bought some clothes. I brought my items to checkout where the sales associate, Maryann, rang me up. I had a 30% off coupon that I had just downloaded. I asked to have it scanned. This is where the problem began. She said that it wouldn't work. I asked her to try it anyway since I had already downloaded and it was displayed on my phone. She said, "do you understand English? I just told you it won't work." I explained that I do understand English and that she's being rude. She then asked if I trusted her. Strange question. We then entered into a staring contest. Finally she moves to the register and hits a button and said that the coupon didn't work. She didn't scan the coupon on my phone. I was going to pay with my credit card but didn't feel comfortable giving it to her. Instead, I handed her cash. She hands me the change and then the receipt in a rude and abrupt manner. I was so fed up I asked her where Customer Service was located, as I wanted to file a complaint. She said that she was Customer Service. I walked away and found a manager on the floor, Michele. She was nice, but I feel like she just gave me lip service. JC Penney has had trouble in the past with poor customer service and coupon mischief. I guess things don't really change. I will be shopping elsewhere. Very disappointing!
Frequently Asked Questions About JCPenney
What products does JCPenney in Peabody, MA offer?
JCPenney offers a wide range of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at Northshore Mall?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does the JCPenney Peabody location offer curbside pickup?
Yes, curbside pickup is available at the JCPenney location in Peabody, MA.
What payment options are accepted at JCPenney in Peabody?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment options.
Is the JCPenney store at Northshore Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I find beauty and skincare products at the JCPenney in Peabody?
Yes, JCPenney offers a variety of skincare, makeup, and beauty products, including deals from JCPenney Beauty.
Where is JCPenney located within Peabody, MA?
JCPenney is located at 210 Andover Street inside the Northshore Mall in Peabody, MA 01960.
What nearby clothing stores can I visit along with JCPenney at Northshore Mall?
Nearby clothing stores include Aéropostale, Banana Republic, Gap, American Eagle Store, UNIQLO USA, and PacSun, which offer a variety of styles and brands to complement your shopping trip at JCPenney.
What dining options are available near JCPenney in Northshore Mall?
Nearby dining options include The Cheesecake Factory at Northshore Mall, Charleys Philly Steaks, Big Fin Poké, Nature's Nectar, Starbucks, and Kamil's Kebabs, perfect for grabbing a meal or snack before or after shopping.
Are there any services near JCPenney for electronics or phone repair?
Yes, nearby services include T-Mobile for mobile phone and electronics repair, IFixPhones for phone and appliance repairs, providing convenient support during your shopping visit.