Tiffany & Co.

Reviews

• SK

  Shamaila Khan

  Jan 20, 2026
  1.0
  I came in to return my bracelet purchase, which was bought with cash. Apparently, buying things with cash is a huge deal now a days and the workers at Tiffany's find that it is a big deal to process the return. I had all my receipts with me, but I was made to feel like I was lying about paying cash for an item and then wanting to return it. I was given only some cash back at the point of return and was told I would receive a check for the remaining amount. The cashier checking me out made a mistake on the check amount, one of the many mistakes she made. It has been over 2 months, and I still have not received the check in the mail. However, Tiffany's has my brand new bracelet. I feel like I lost money, time, and was made to feel badly as a customer.
• JF

  Julie Freitas

  Jul 31, 2024
  1.0
  If I could give a zero star review I would. My boyfriend spent a lot of money to get me this necklace for our two year anniversary. After LESS THAN 48 hours this happened to it. I immediately stopped wearing it and took it in. We said we would like to return it and they said they would clean it for free on the spot and it wouldn't happen again. Sure enough, it happened again. He went to return it and they first said no returns without the bag AND the box. After he called Tiffany & Co and told them that wasn't true, they then said he couldn't return it because I had already worn it. They were SO rude to him and this is what my Necklace looked like after less than 2 days of wearing - not doing anything out of the ordinary wearing it. DO NOT SHOP HERE!!!!!!!! Now I am stuck with this tarnished necklace.
• ML

  michele lavanga

  Feb 13, 2022
  1.0
  I just went there with my daughter to return a ring she got for a Christmas present. The ring was too small, and she could not wear it. (clearly not worn) The two people at the front entrance stood stone-faced as I was told we could not return it as it had been past 30 days. Not even an exchange. I explained that we had a significant death in the family on December 26, and I was not thinking of her ring. (i was clearly upset) I couldn’t return it online as I did not know what size she wore. They told me I could purchase a necklace and she could wear it around her neck! I asked to speak to a manager who was of no help. I asked for the customer service number, and she gave it to me. I called while in the store. I explained everything on the phone to her (as the people who worked there looked at me like I was crazy). The customer service lady understood my concerns and allowed for an exchange. She said, given the circumstances and covid (surge in December in New England), she was glad to help. Too bad these people at this “upscale” store didn’t have the heart or compassion to help. It wasn’t a huge ask, just a return for a size up. I feel bad for the people who work there; they genuinely need help in customer service.

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