Natick Mall

Reviews

• MJ

  Mario Jacelli

  Apr 1, 2026
  2.0
  expensive...bought 1 ice cream with different flavors for 15$...and it was literally just ice 👎
• GF

  Grayson Fries

  Mar 28, 2026
  1.0
  A security guard cussed me out and harassed me for going up the escalator. Also profiled me and my friends following us around the mall. Kicked us out for going up the escalators and threatened to trespass us. Lady if you are seeing this get a life
• LL

  Lili

  Mar 20, 2026
  5.0
  Incredibly big. My friends and I like to visit there a lot, and though pricy I like Hot Topic. There is even a cute little crochet stand with microcrocheted stuff too! There is also a dress store my friends and I like called Belleroom and the dresses there are so pretty
• MA

  Matthew Amelin

  Mar 5, 2026
  1.0
  My daughter went to the Apple store in the natick mall to get her phone replaced/ fixed, per the verizon support app. She drove 30 miles to get there and they told her they couldn't fix it. She then went to the verizon store in the mall per apple to get her defective phone fixed/replaced. When she spoke with the verizon folks they told her she had to go to another location to have it replaced/repaired. My daughter then put me on the phone with a manager named Dee at the verizon store. When i was speaking with her and asking her why do we keep getting sent everywhere just to get a repair? The manager Dee was very rude with her replys, said she was not accountable and then she hung on me. Terrible experience at this verizon store in the natick mall.
• GM

  GK Murphy

  Mar 1, 2026
  1.0
  Whoever manages this mall pays no attention to the facility upkeep. The bathrooms had no changing tables. Of the four family changing rooms, 4 are always are out of service. The two nursing stations? One is also always closed. The seating area in the bathrooms are so worn and dirty. Something you’d expect from a strip mall. Bathroom stalls with no toilet paper, ADA stall with no lock lever (this is an ADA violation), of the 4 soap dispensers, only one worked the rest just randomly squirt piles of soap. It’s clear Maintenence isn’t a priority. If I was a retail tenant I’d be furious. As a guest I just won’t come back. Visit the Copley Place Mall instead. It’s unacceptable to not pour money back into the facility at a baseline standard of maintenance. Instead Brookfield Properties apparently prefer to bolster their profits and save $ by letting it fall into disrepair. A shame as this is an important asset to the community and their portfolio (one would assume).