Windsor

Reviews

• JD

  Julia Dakin

  Oct 7, 2025
  5.0
  I love this Windsor location more than any other. Everything is always so cute and always has someone ready to help me whenever needed. I didn’t find the place to be messy or unorganized, I actually had a really pleasant time. Windsor is one of my favorite stores and I can’t wait to come back to this location.
• AI

  Ash Iannetti

  Sep 22, 2025
  1.0
  Maybe the staff needs an education lesson on dealing with customers?! 🤷 They seem alil stresses and kinda rude
• MM

  Maria

  Sep 21, 2025
  4.0
  I came here with my mom recently to shop for my sweet 16. I waited in the long fitting line only for them to make my mom wait on the outside despite needing help with dresses. Nonetheless my mom walked around looking a dress i needed in a different size. the employees barely helped her and told her they didnt have what she was looking for without even actually looking. They basically just brushed my mom off like she was a burden. My mom decided to look at the size on the mannequin when a different employee approached her asking if she needed anything. my mom explained the situation to her and she was more than happy to help. she not only checked the mannequins size but also undressed it for us. my mom speaks primarily portuguese and the employee did her best to help with the language barrier. We then found this employee later in our shopping trip and asked for her opinions on dresses i was between and she also helped us to order another dress online. she was very educated and let us know all of our options. another employee helped with opinions as well and told us her name was emily and that the lady helping us was chloe. emily was kind and made me feel more confident in my choices. my mom and i were not too impressed with the customer service here in this store until chloe helped us and met all of our needs on top of doing other things. everyone here should learn a thing or two from emily and chloe about kindness and proper customer service.
• BN

  Brenda Nogueira

  Sep 15, 2025
  1.0
  DON'T BUY IN THIS STORE I've never had such a HORRIBLE service as I had today, the employee LINDSAY and the employee of the fitting room are rude, rude, and do not treat customers with EDUCATION. If you don't like working with the public, look for something else to do! TODAY'S PARTY I DON'T BUY ANYTHING ELSE IN THIS STORE, IT WAS EVEN MY FAVORITE IN NATICK, but I was so poorly served that I'll look for another place to buy my clothes, and I won't recommend any friend to step there. Education comes from the cradle, and apparently none of them has.
• AA

  Ashley Ashley

  Sep 11, 2025
  1.0
  3 weeks ago I made a large purchase of about $500 at the Providence location and the employees there were too busy chatting that they didn't scan a skirt. Recently, I wanted to return this skirt along with a few other items and I was unable to because the skirt was not on the receipt. Olivia, at the Natick Mall location, quickly rejected my item as it was not on the receipt and informed me that I was unable to return nor exchange the item. I couldn't even receive store credit although the item was intact with tags. I noticed she was judgemental (as if I had stolen the item) and her only solution was to send me back to Providence (32 miles away from me) so that they could handle the situation. My needs were unmet & I am now stuck with a skirt I can't wear. I should have left, however, I continued shopping in store only to hear Olivia very loudly over the phone laughing at my situation to the Providence location. She gave them a heads up on my future visit while making assumptions on what had occured. Everyone in the store could heard her conversation. I heard her and I was in the front of the store by the busy walkway, it was very unprofessional. After she hung up I walked over to her and asked if they were able to find a solution and she quickly turned red and said they would be expecting me. That was it? Olivia found it a priority to laugh at a customer instead of helping me. She lacked to find a solution and just like she quickly called them to mock the situation she could have asked them for guidance even if it was their mistake. I wanted to check my original receipt to verify if it simply was overlooked by Olivia and I realized she didn't give me back my original receipt! I would like to note, I shopped at Zara and Aldo this same day and the customer service was stellar. Windsor, you could be losing clients due to your poor hiring choices.

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