Louis Vuitton Natick

Reviews

• EA

  Emily Abdul

  Jan 18, 2026
  5.0
  Huge thanks to Rosa dealing with my indecisiveness so patiently until we found the perfect bag for me❤️
• SC

  Sean Cormier

  Jan 13, 2026
  1.0
  Be careful with this store. I do not believe it is up to LV customer service standards. The store manager is very shady. I went into the store and purchased a hand bag for my wife. It was meant to be a Christmas gift and for our family a very special one. Something she’s always wanted and is realistically a little out of our budget. I had the bag shipped to avoid MA sales tax as I live in NH. The store made an error and accidentally shipped me 2 bags. Here is where the problems began. I reached out to the store and left a message to be called back on 12/26 to point out the error. On 12/30 Alvin the store manager called me unaware I had attempted to call and asked for the hand bag to be returned. I obliged and requested a shipping label be sent. Instead (shady move one) he sent me a pay by email invoice. We got that corrected and I told him I was traveling with family for the new year and asked for a little patience as I knew I had a busy following week but I would get to UPS as soon as I had time. He and another associate contacted me basically every day which I replied every time simply stating what I had already. Then only 7 days after his initial contact to me he stated he would have to open a police report. Louis Vuitton mailed me a bag on accident and they wanted to paint me a s a criminal. Not once did Alvin apologize for any of the actions of his store. Not once did I not communicate or even over communicate with him and he quickly jumped to involving police. I promise this is not one of those over blown horror stories coming from an upset customer. These are simply the facts of what lead me to be severely disappointed. On top of it all he has continuously refused to give me contact information for his regional manager. Even once pretending to but send a blank text. This was a big purchase for our family and it has been beyond soured by the actions of this shady manager. Truly disheartening
• MS

  Morgan S

  Dec 31, 2025
  5.0
  Had such an amazing experience here today. I wish I could remember the women’s name that helped me because she truly was superb. I came in to exchange a bag and was all over the place with what bag I wanted to exchange for. The consultant was overly patient with me and really took her time to make sure I found the perfect bag. I am so thrilled with my purchase and can not say enough good things about this location.
• MB

  MS B

  Dec 23, 2025
  1.0
  Think you’re smart ordering a week ahead for pick up to avoid lines? Nope you’re not, they don’t honor pick ups separately, you’re going to wait in the long 1 hr+ line to pick up your order. Skip the store, never go here, just order for delivery to your house. They don’t care about customer relationships like they used to before Covid.
• YR

  YTY Real

  Dec 12, 2025
  1.0
  Bought and feel it like they sold fake product, come back and ask them for repair the want to charge for it. Poor product, not worth the money anymore. So disappointed

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