lululemon

Reviews

• DM

  Derrick Martins

  Mar 3, 2026
  5.0
  I recently had to visit Lululemon at Market Street to address a small issue with my 13 year old daughter's school backpack. The "proper" resolution was going to require us to mail the original purchase in and then receive a replacement, but Allison & Emily were not about to make my daughter go without a school backpack... even if just for a week or two so they replaced the bag onsite. AMAZING customer service which impressed me and made my daughter love LuLu even more than she already had.
• JH

  James Hanley

  Dec 22, 2025
  5.0
  Wanted to just shout out Will. He helped me seamlessly exchange an item and was great the whole time. He was attentive, easy to talk to, and made everything quick and smooth. Definitely the right person to have up front greeting people — he knows his stuff and does his job extremely well.
• EB

  Eda Baliqi

  Dec 20, 2025
  1.0
  I am writing to share a disappointing experience I had today at this location. I visited the store with my husband and my 22-month-old son to purchase a specific long-sleeve shirt for my husband before leaving for vacation. At checkout, the cashier asked for my ID. When I politely asked whether this was a new requirement since I have shopped at this exact location hundreds of times over the past two years and have never once been asked for ID. I was told, “No, this is policy.” I want to be clear that I have no issue following store policies. If I had known an ID was required, I would have gladly brought one. My concern is the inconsistency in enforcing this policy and the manner in which the situation was handled. The cashier’s tone made me feel embarrassed and as though I was being treated as dishonest, despite me simply explaining my past experiences at this location. The interaction caused unnecessary stress and wasted time, to the point that I had to step aside and place the order online for store pickup instead. Ultimately, a manager stepped in to assist, but the entire situation could have been avoided with clearer communication and more respectful customer service. I hope this feedback can be used to ensure policies are communicated consistently and that customers are treated with courtesy and understanding especially parents shopping with young children.
• TK

  Teo Kwak

  May 9, 2024
  5.0
  Amazing service and knowledgeable staff!

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