We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
I’m really disappointed with the customer service I experienced this evening at the J.Crew store in Lynnfield. I was in line waiting with my young son to make a return when the staff decided to open a brand-new register—not to help waiting customers, but to check out their own coworker who was shopping. Despite having been clearly waiting in line, I was completely disregarded.
When it was finally my turn, the associate who helped me was short, rude, and condescending. The interaction felt rushed and unwelcoming, and it was honestly very uncomfortable. This was not the level of service I expect from J.Crew.
What makes this more disappointing is that this isn’t the first time I’ve noticed a decline in customer service at this location. A few years ago, this store had great management and kind, professional employees. Unfortunately, lately the customer service has gone downhill significantly.
Needless to say, this experience has made me not want to return to the Lynnfield location. I’ll be taking my business to the J.Crew at Chestnut Hill Mall instead, where the customer service has consistently been far more respectful, attentive, and professional.
JJ
Jim
Dec 2, 2025
4.0
Well stocked store, clean, and good selection. Not sure what the vibe is but you'll feel as though you stepped into a Sunspel or Gucci store and have to do a double take to be sure it's only J Crew.
MF
Matthew Foti
Oct 2, 2025
5.0
Michael is exactly what you want in a sales rep. His customer service was exceptional.
EK
Eric Kretsch
Jul 12, 2025
2.0
Wouldn’t check other J Crew stores for proper size when they didn’t have my wife’s size in stock. The Sales Associate was weird about it too.
NB
Nicole Berger
Aug 10, 2018
5.0
Fantastic customer service from James at this nice location. Worth it to check out. Great pieces and great service. Great summer dresses and of course, lots of wear to work. My favorite this summer is the sunglasses. The Cape and The Cabana and The Wharf shades are top notch this season. Anyway, check out this sweet boutique. You won't be disappointed.
J.Crew Market Street Lynnfield is located at 640 Market Street, Lynnfield, MA 01940, USA.
What are the opening hours for J.Crew Market Street Lynnfield?
J.Crew is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Does J.Crew Market Street Lynnfield offer in-store pickup services?
Yes, J.Crew Market Street Lynnfield offers in-store pickup services for your convenience.
Which payment options are accepted at J.Crew Market Street Lynnfield?
J.Crew accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does J.Crew Market Street Lynnfield have wheelchair accessible entrances?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What types of products does J.Crew Market Street Lynnfield offer?
J.Crew offers timeless and modern clothing styles for women, men, and children, including cashmere, coats, blazers, pants, shoes, and fashion accessories.
How can I contact J.Crew Market Street Lynnfield?
You can contact the store by phone at +1 781-334-2049 or email store.803@jcrew.com.
What are some notable nearby places to J.Crew Market Street Lynnfield for a full shopping experience?
Nearby you can visit other clothing stores like Lilly Pulitzer, lululemon, Roots, and J.Jill, or stop by MarketStreet Lynnfield shopping center for a variety of shopping options.
Are there dining options near J.Crew Market Street Lynnfield to enjoy before or after shopping?
Yes, close by are dining spots such as Fugakyu sushi restaurant and Vineyard Vines where you can relax and eat.
What local entertainment or activities can I find near J.Crew Market Street Lynnfield?
Nearby entertainment includes Magic Ice ice skating rink, Ice Skating Rink, and an Escape Room amusement park, perfect for fun before or after visiting J.Crew.