Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 50 Holyoke Street in Holyoke, MA or shop the collection online.
Went in to get some clothes for tonight- there was only one mirror near the middle of the shop. I was trying jackets on and the lady didn't ask if I needed help instead asked if she could put the jacket back for me. After she saw I was not a shoplifter and was instead going to purchase she changed her tone and was helpful in finding me the right size in the back room. The next associate I asked her for a size that was not out and without checking inventory immediately said whatever is out is out. So I purchased the three things I did find and left without looking around further. Simply because of the lack of customer service. Doing the bare minimum is now expected but come on you have an iPad which takes all of five seconds to scan a barcode to help a customer out. Instead I had a terrible experience.
Update 10/6/22-
No response/follow up from express corporate.
MM
MitroSucksAtZR
Nov 27, 2021
5.0
Good clothes nice store layout
LK
Lana Kudo
Oct 11, 2021
5.0
I was in the store a week ago with both of my young children doing returns and buying my fiancé outfit for our first family photo shoot, as I walked out I told her I’ll be back, low and behold I was back the day before our shoot. My fiancé had his clothes, my kids there’s, now I was the last one and a nervous wreck and full of anxiety not the greatest mind set to find my perfect outfit. As I walk in I’m still looking in the men’s department for my fiancé last pair of jeans. The sales associate walks over to me the same one from over a week ago, remembered my troubles then and can now see I’m in a real panic. She quickly took me into her mercy and found me a beautiful burgundy cardigan, the perfect jeans and a nice black top,she did this all within 10 min max! She escorted me to the dressing room. Where once I tried this great outfit on together I fell even more in LOVE with her selections. The only thing I’m sorry about was not getting this sweethearts name. But I just want to say THANK YOU again and your a true asset to this company and your customers!
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Holyoke Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase Express gift cards?
Gift Cards for Express can be purchased in retail stores, Express Factory Outlet stores, and online at express.com.
Is Express located at 50 Holyoke Street in Holyoke, MA currently hiring?
Please visit https://www.express.com/g/careers/ to view and apply for open positions at Express.
How do I contact Express customer service at the Holyoke store?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can I return my online orders at any Express store, including the Holyoke location?
Online orders can be returned or exchanged within 30 days at any Express store, but not at Express Factory Outlet stores.
What are the store hours for Express at 50 Holyoke Street?
Monday to Thursday, 10:00 AM to 8:00 PM; Friday and Saturday, 10:00 AM to 9:00 PM; Sunday, 11:00 AM to 6:00 PM.
What types of clothing and accessories does Express offer at the Holyoke Mall location?
Express offers men's and women's clothing including jeans, leggings, dresses, sweaters, shirts, suits, graphic tees, polos, shoes, jewelry, and other accessories.
What payment options are accepted at Express in Holyoke?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Can I pick up my online order at the Express store in Holyoke?
Yes, Express offers buy online and pick up in store service at the Holyoke location.
What nearby dining options can I visit before or after shopping at Express in Holyoke?
Nearby dining options include McDonald's, Charleys Cheesesteaks, Latino's Cuisine, Cinnabon, and Sbarro, offering a range from fast food to Latin American cuisine.
Which nearby stores offer complementary shopping experiences to Express at 50 Holyoke Street?
Nearby stores such as JD Sports, Finish Line, Lids, Windsor Fashions, and Charlotte Russe offer sportswear, shoes, hats, and women's clothing for a diverse shopping experience.
How can customers visiting Express at Holyoke Mall benefit from nearby services?
Customers can visit nearby services such as PixeLab Experience for professional photo services or LensCrafters and National Eyecare Associates for eyewear and optometrist needs.
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