Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Holyoke, MA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,319 reviews
5 stars
694
4 stars
347
3 stars
162
2 stars
47
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their helpfulness, while others were criticized for being unprofessional or unhelpful.
Store Condition
Frequent complaints about cleanliness and organization, with reports of dirty restrooms and messy store conditions.
Product Selection
Customers appreciated the variety of products available, including clothing for all ages and good clearance sales.
Pricing
Customers noted affordable prices and good deals, but some felt misled by pricing strategies and sales promotions.
Staff Availability
Concerns about the lack of staff presence on the sales floor, making it difficult for customers to find assistance.
- JMJennifer McPhersonNov 11, 20255.0Great value, but I also love the salon!
- LMLizabeth MurrayNov 3, 20254.0It was okay
- ARAngel RosadoOct 8, 20251.0This is the way to deceive people with their prices and then say they are on special
- MVMelissa VasquezSep 15, 20255.0I visited the salon inside of JCPenney recently. It is conveniently located in the Holyoke Mall complex on the first floor. The skill of the stylists was really on point. The products used were of good quality, and the pricing was affordable, too. I will definitely return in the near future!
- LALinda AshleySep 12, 20251.0A hot mess. Employees hanging around yapping, not available to offer help. The store was messy and trashed.
Frequently Asked Questions About JCPenney
What type of products can I find at the JCPenney store in Holyoke Mall?
You can find a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup at JCPenney Holyoke.
What are the store hours for JCPenney at Holyoke Mall?
JCPenney Holyoke is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM.
Does JCPenney Holyoke offer curbside pickup and free shipping?
Yes, JCPenney Holyoke offers curbside pickup as well as free shipping for your convenience.
Which payment methods are accepted at JCPenney Holyoke?
JCPenney Holyoke accepts American Express, Discover, Mastercard, Visa, and checks as payment options.
Is JCPenney Holyoke wheelchair accessible?
Yes, JCPenney Holyoke has a wheelchair accessible entrance and public restrooms for your convenience.
Can I shop JCPenney Holyoke's products online or via app?
Yes, you can shop through the JCPenney app available on the Apple App Store or visit their website to browse deals and place orders.
What nearby places can I visit before or after shopping at JCPenney Holyoke Mall?
Nearby places include the Eyebrow Threading Spa for beauty services, Babies"R"Us for baby gear and toys, and Starbucks for coffee and snacks.
Are there convenient transit or postal services close to JCPenney Holyoke?
Yes, the Post Office-Ingleside Mall Station and United States Postal Service offices nearby provide convenient mailing services and transit options near JCPenney.
Where can I find other clothing and shoe stores near JCPenney Holyoke?
Nearby clothing and shoe stores include Bob's Stores Footwear & Apparel, Saucony, Chacos, LOFT, and PacSun for a variety of apparel and footwear choices.
What categories of stores and services surround JCPenney Holyoke Mall?
Surrounding JCPenney Holyoke Mall, you can find nail salons, beauty salons, electronics stores, restaurants such as 110 Grill and Uno Pizzeria & Grill, and specialty shops like Theory SkateShop.