Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Holyoke, MA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Mixed reviews on customer service; some praised helpful staff while others reported unprofessional behavior and lack of assistance.
Store Condition
Customers noted issues with cleanliness and organization, particularly in restrooms and dressing rooms.
Product Selection
The store offers a wide variety of products, but some customers expressed disappointment in the availability and quality of certain items.
Pricing and Sales
Many customers appreciated the good prices and sales, highlighting the value of items purchased.
BB
Bonny
Feb 15, 2026
5.0
Lots of clearance with good prices
MJ
Megan Jones
Jan 3, 2026
5.0
Mariah from the JcPenney studio photos was amazing! Me and my partner booked a holiday themed photoshoot towards the end of the year. During our entire time there, she was open, caring, and attentive. She was also so funny and personable! She made us feel so comfortable in our funny pics. If we ever do a photoshoot again, we are going back to JcPenney and will be on the hunt looking for the wonderful Mariah!
MN
Mat Nelson
Dec 27, 2025
2.0
This is a sad shell of its former self.
TG
Tania Goodermote
Dec 21, 2025
4.0
Ok selection prices are good
SA
Steven Anderson
Dec 17, 2025
5.0
LOL - Quick pit stop in the restroom while Christmas shopping - As was the only one Easley found in the Holyoke mall now that amy other major retailers are gone.