We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
I had a very uncomfortable experience at the J.Crew store during my recent visit. From the moment my family and I entered, we noticed staff members watching us very closely and continuously, which made us feel singled out and unwelcome.
As we moved around the store, the behavior continued to the point where it felt like we were being monitored as if we were doing something wrong. This feeling persisted all the way until we exited the store. No one approached us in a friendly or helpful way, and the overall atmosphere made us feel judged rather than welcomed as customers.
I understand that stores need to be mindful of security, but the way this was handled felt excessive and uncomfortable. It’s important for all customers to feel respected and at ease while shopping.
I hope the store management takes this feedback seriously and works on improving how staff interact with customers to ensure a more welcoming and respectful environment for everyone.
LL
Lulu Liuz
Jun 17, 2024
1.0
Extremely rude the manage Lizia should never have a job in customer service. J crew should should be ashamed for having that manager along with the sales assoc. Kimberly. Zero customer service! Kimberly was so insulting to me and my friend with our body being image. We either put something on that was too small or my friends back was too wide. We were very uncomfortable.
I was shocked at how rude the manager was when trying to purchase an online item for $100. Pair of linen pants. She could not figure out how to purchase the pants online with my j crew card. Not my fault that jcrew has a system problem and the sales people could care less about making the sale.
I left without purchasing the item and they could wait until my friend$ I left.
I’ve spent so much money with crew through the years and it’s come to an end after today. We have never been treated like that at JCrew. I was looked down upon and embarrassed.
Awful
FY
F. Y
Jun 10, 2024
5.0
I have to say that this store has always CONSISTENTLY offered excellent service.Today, I was repeatedly asked by multiple staff if I needed help when I was browsing. Even though I just like to browse alone, I truly appreciate the effort that these staff members took to make sure that they were ready to help me. I also love how they make returns super easy. I dont make reviews often about store service, but this store really deserves it!!! BRAVO to whoever trains the staff!!!
J.Crew is located at 94 Derby Street, #257, Hingham, MA 02043, USA within the Derby Street Shops.
What are the operating hours for J.Crew at Derby Street Shops?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Does J.Crew offer in-store pickup services?
Yes, J.Crew offers in-store pickup services at this location.
What types of clothing does J.Crew sell at this location?
J.Crew sells men's, women's, and children's clothing, including men's suiting, along with fashion accessories and shoes.
What forms of payment are accepted at the J.Crew store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the J.Crew store in Derby Street Shops wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What nearby stores can I visit along with J.Crew at Derby Street Shops?
Nearby stores include Nike Well Collective for sportswear and shoes, Madewell and Anthropologie for women's clothing, and Vineyard Vines for children's clothing and hats.
Are there convenient dining options near J.Crew at Derby Street Shops?
Yes, nearby dining includes Burtons Grill & Bar for American cuisine, CAVA for Mediterranean fast food, and B.GOOD for healthy fast food and salads.
What fitness or wellness facilities are close to J.Crew in Derby Street Shops?
Nearby fitness and wellness options include Massachusetts Gymnastics Center, Rev’d Indoor Cycling, and [solidcore] pilates studio and gym.
How can I contact J.Crew Derby Street Shops for inquiries?
You can reach J.Crew at this location by phone at +1 781-749-4734 or via email at store.721@jcrew.com.
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