JCPenney

4.2
431 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Hadley, MA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
367 Russell St, Hadley, MA
01035, United States

Hours

Reviews

4.2
431 reviews
5 stars
207
4 stars
135
3 stars
62
2 stars
12
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.

Product Selection

Feedback indicated a limited inventory and selection in various departments, with some customers expressing disappointment in the availability of items.

Pricing

Customers appreciated the affordable prices and frequent sales, noting good value for clothing and other merchandise.

Store Cleanliness

The store was generally reported as clean and organized, contributing to a positive shopping experience.

Mixed Experiences

While many reviews were positive, there were also complaints about rude staff and poor customer service in some instances.
  • TC
    Tony Camuti
    Nov 13, 2025
    5.0
    Went in for a return, the girls that helped me were very fast and with a smile, which you don't see to often!!
  • PL
    Peggy Larace
    Sep 17, 2025
    5.0
    Good customer service
  • JR
    Jet Reardon
    Jun 14, 2025
    5.0
    My mother and myself love shopping at JCPenney they have nice stuff and always have good sales Love the clearance racks
  • BR
    Brenda Roberts
    Jun 9, 2025
    5.0
    They have great hair dressers in the salon
  • MM
    MKC
    Sep 15, 2021
    4.0
    Stock in men's dept was very low.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Hadley, MA?

JCPenney in Hadley offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What brands are available at the Hadley JCPenney store?

You can find national and private brands such as St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie at the Hadley JCPenney.