JCPenney

4.2
434 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Hadley, MA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
367 Russell St, Hadley, MA
01035, United States

Hours

Reviews

4.2
434 reviews
5 stars
210
4 stars
135
3 stars
62
2 stars
12
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.

Product Selection

Several reviews noted a limited inventory and selection, particularly in specific departments, which disappointed some shoppers.

Pricing

Customers generally appreciated the affordable prices and good sales, although some felt prices were higher compared to other stores.

Store Cleanliness

The store was frequently described as clean and well-organized, contributing to a positive shopping experience.

Mixed Experiences

While many reviews were positive, there were also mentions of rude staff and poor customer service in some instances.
  • MM
    Maple
    Dec 5, 2025
    5.0
    Great place except for all the weird girls who stare at my boyfriend
  • MF
    Michael Fortunato
    Nov 21, 2025
    5.0
    Came just before closing one night to pick up my items that I had purchased online. Linda and Aya were very friendly and greeted me with a smile and made me feel welcome. They got my items right away. They were very friendly.
  • TC
    Tony Camuti
    Nov 13, 2025
    5.0
    Went in for a return, the girls that helped me were very fast and with a smile, which you don't see to often!!
  • PL
    Peggy Larace
    Sep 17, 2025
    5.0
    Good customer service

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Hadley, MA?

JCPenney in Hadley offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What brands are available at the Hadley JCPenney store?

You can find national and private brands such as St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie at the Hadley JCPenney.