Welcome to Dutchess Framingham, formerly Union Twist. With low prices being offered every single day, we’re committed to providing our customers with a well-curated menu with unrivaled quality and consistency, without breaking the bank.
Many customers praised the friendly and knowledgeable staff, highlighting individual employees for their exceptional service.
Quality Concerns
Several reviews expressed dissatisfaction with the quality of products, noting issues with potency and freshness after the business was sold.
Price Increases
Numerous customers reported significant price hikes since the ownership change, leading to disappointment among loyal patrons.
Product Selection
While some customers appreciated the variety and selection of products, others noted inconsistencies and issues with product availability.
KM
Kenny Mathis
Feb 19, 2026
5.0
The girl that helped me I think her name's Lauren was very helpful and seen somewhat knowledgeable about the product very very helpful for me
RR
Rich Richard
Feb 19, 2026
1.0
Not sure where all the fake 5 stars are coming from hmmmm!! I wonder… this location has gone completely down hill since new ownership/Dutchess buying them. Do yourself a favor and pass
RH
Robert Haggerty
Feb 17, 2026
5.0
Great first experience since the switch over from Union Twist. The staff was friendly and got my order ready in no time.
AP
A P
Feb 6, 2026
1.0
Used to be the best in metro west. Not any more. Raised prices, lowered quality, sold out to investors and abandoned loyal customer base. I would go here all the time. I avoid it now. Sad.
JC
Jennica C
Feb 6, 2026
5.0
5 STARS GOES TO *NIGEL*! Bravo 👏🏽 👏🏽He Was Welcoming From The Moment I Walked In & Greeted Me With A Very Nice Smile & Asked Me How I Was Doing! He Was Professional and Knowledgeable, While Being Personable. Great Business Man- By Asking Me The Right Questions He Reminded Me Some Important Add-Ons I Had Needed & I Purchased Them! Elite Customer Service! - As A Previous CS Manager I Was Extremely Impressed & Proud That There Are Still Great Humans Who Care About The People They Serve! You Never What Type Of Day Someone Is Having - THANK YOU NIGEL FOR YOUR AMAZING CUSTOMER SERVICE & For HELPING MAKE MY DAY BETTER. May God Continue To Bless You! KEEP SMILING =)