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L.L.Bean

4.4
(612 reviews)

Business Details

340 Legacy Place, Dedham, MA
02026, United States
(800) 650-6358
https://www.llbean.com/llb/shop/1000001716

About

Clothing StoreSportswear StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreShoe StoreCamping StoreClimbing Gear & EquipmentFishing StoreLuggage StoreLL Bean

Details

  • Curbside pickupAvailable

Location

L.L.Bean
340 Legacy Place, Dedham, MA
02026, United States

Hours

Reviews

4.4
612 reviews
5 stars
395
4 stars
129
3 stars
39
2 stars
19
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of the staff, there were several reports of unprofessional behavior and poor service, particularly from management.

Product Quality

Customers expressed disappointment with the quality of certain products, citing issues with durability and the company's return policy, which some felt was not upheld.

Store Environment

The store was frequently described as clean, organized, and well-stocked, contributing to a pleasant shopping experience.

Pricing

Customers noted that while the quality of products is generally high, prices are considered expensive, leading some to seek sales or alternatives.
  • ML
    mikey lorenzio
    Feb 17, 2026
    5.0
    Came here for new boots, and left with a nice pair. Very helpful and available staff. Nice selection and easy parking.
  • DH
    David Howard
    Feb 10, 2026
    3.0
    Was kind of an interesting visit. The store looked less stocked than usual with a more limited merchandise. Wandered around the store. Both levels no one approached me very LL Bean like from what I remember it used to be.
  • RS
    Ricky Sturgis
    Dec 30, 2025
    5.0
    I had to complete a somewhat complicated return/ exchange on two products i received as gifts. I worked with Leslie on 12/28/25 and she couldn't have been more helpful or nice to work with; a true professional! Thanks again Leslie, 1000 stars!
  • GJ
    gaurav jindal
    Dec 9, 2025
    1.0
    We’ve been loyal LL Bean customers for decades, and unfortunately this was our first truly disappointing experience. A $300 winter coat’s zipper tore after just one season of normal use. Even though we had the receipt, the store declined the return because it was “out of coverage,” just two months past the warranty period. It’s disheartening that a company we’ve trusted for so long would choose not to stand behind a product of this price and quality. It feels like LL Bean is willing to lose a long-time customer over an issue that clearly reflects a product defect rather than wear and tear. Very unfortunate This was at the legacy place store in Dedham, MA
  • DR
    David Rutkin
    Dec 9, 2025
    5.0
    Staff is super nice and helpful and the store is clean and organized

Frequently Asked Questions About L.L.Bean

What are the regular store hours for L.L.Bean in Dedham, MA?

L.L.Bean in Dedham, MA is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.

Does L.L.Bean offer in-store and curbside pickup services?

Yes, L.L.Bean offers both in-store pickup and curbside pickup services for customer convenience.

Brand Certified Facts from L.L.Bean

L.L.Bean partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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