Business Details
About
Shopping MallSimon Property Group
The Shops at Chestnut Hill is an upscale, two-level enclosed shopping center, located in the Chestnut Hill area of Newton, Massachusetts on Boylston Street (Route 9). Featuring the only Bloomingdale's in Massachusetts, The Shops at Chestnut Hill features over 50 specialty retailers, including Uniqlo, J.jill, Tiffany & Co., Apple, NIC +ZOE, and Coach. While at the center visit The Cheesecake Factory, The Friendly Toast, or Frank Pepe Pizzeria Napoletana for a unique dining experience. Shopper amenities include complimentary parking, Wi-Fi, lounge seating, and EV charging station. So go ahead, spoil yourself. Come experience upscale shopping at its best, at The Shops at Chestnut Hill.
Location
Hours
Reviews
4.3
1,750 reviews
5 stars
952
4 stars
500
3 stars
217
2 stars
40
1 star
41
What are people saying?
AI-generated from recent customer reviews
Atmosphere
The mall is described as clean, pleasant, and a comfortable place to shop, though some reviews mention it feels quiet or empty.
Store Variety
Customers express mixed feelings about the variety of stores, with some noting a lack of options and others appreciating the curated selection.
Customer Service
Many reviews highlight friendly and helpful staff, particularly during special events like photos with Santa.
Dining Options
While some enjoy the dining options available, others criticize the limited food choices and absence of a food court.
Parking
Parking is generally seen as convenient and ample, although some reviews mention misleading perceptions of busyness.
- SMseth miersDec 23, 20252.0A dying mall. We went a couple of times this past month. No decorations, and they used to have the most beautiful decorations hanging down the center of the mall which were large gift boxes with streaming ribbons. They had a few small trees on the main level, but that was it. Sad. Just sad. Once a premier mall. Stunning. Posh stores. Busy. Toy stores. Clothing shops. Speciality stores. Charles Sumner. Domain Furniture. It’s just a reduction of what it was. Basically The Cheescake Factory and Bloomies is holding it together. But Bloomies is a shadow of what it was.
- AYAndrew YamDec 20, 20255.0During the holiday season, it’s a tradition for our family to take pictures with Santa, and this year’s experience at Chestnut Hill Mall was so wonderful that I felt compelled to leave a review. From start to finish, the entire team was incredibly warm and welcoming, making the whole experience truly special. We have three young children, and the photographer, Jessica, was amazingly patient and thoughtful. She took her time to help the kids feel comfortable, encouraged them to smile and look at the camera, and never rushed the process. Santa was also very warm and engaging, interacting with the kids in such a natural and kind way. Brandy was great during the photo selection process, clearly explaining the different options and helping us choose what worked best for our family. She was wonderful, super nice, calm, and patient throughout everything. In the end, we had a fantastic experience and are very happy with the photos. What really stood out to me was something Jessica said: that it’s really about creating memories, and that truly sums it up. On top of that, the mall itself had a great promotion encouraging app downloads. Anthony and Diane were so friendly and welcoming at the entrance, taking the time to explain the promotion and making us feel genuinely appreciated as a family. Overall, Chestnut Hill Mall has an amazing team that clearly cares about creating a positive, family-friendly experience. Thank you all for helping us make such special holiday memories!
- AMAlonzo MoselyNov 18, 20251.0My god!! I strolled into the jewelry section to search for a possible graduation gift and I was followed around by a non-counter employee from case to case practically breathing down my neck. I was so very unnerving, I was completely distracted and frankly insulted from continuing gift search. I will not return to this location.
- SKSharon KaufmannNov 17, 20255.0Lots to shop, many activities, and food options here. Clean mall
- OKOleksii KozytskyiNov 9, 20255.0It's a very nice and positive place, big choice of the best quality things
Frequently Asked Questions About The Shops at Chestnut Hill
What types of stores can I find at The Shops at Chestnut Hill?
The Shops at Chestnut Hill features over 50 specialty stores including Bloomingdale's, Apple, Tiffany & Co., Uniqlo, JCrew, Coach, and Sephora.
Where is The Shops at Chestnut Hill located?
It is located at 199 Boylston Street, Chestnut Hill, Massachusetts, 02467, USA.
What are the shopping center's regular operating hours?
The Shops at Chestnut Hill is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. Individual store hours may vary.
Does The Shops at Chestnut Hill offer pickup and delivery options?
Yes, they offer in-store pickup, curbside pickup, and delivery services.
Are there any amenities available for shoppers at The Shops at Chestnut Hill?
Yes, shopper amenities include complimentary parking, Wi-Fi, lounge seating, and an EV charging station.
Is there convenient transportation access near The Shops at Chestnut Hill?
Yes, there is a bus stop service available for convenient transportation access to the shopping center.
Can I find dining options at The Shops at Chestnut Hill?
Yes, dining options include The Cheesecake Factory, The Friendly Toast, and Frank Pepe Pizzeria Napoletano for a unique dining experience.
What nearby shopping centers are close to The Shops at Chestnut Hill?
The Towers of Chestnut Hill Mall is a nearby shopping center for additional retail options close to The Shops at Chestnut Hill.
Are there notable nearby dining options near The Shops at Chestnut Hill?
Tokyo Japanese Steak House is a notable nearby restaurant offering Japanese cuisine for visitors looking to dine nearby.
What other clothing stores are located near The Shops at Chestnut Hill?
Nearby clothing stores include Brooks Brothers, J.Crew, and Gucci at Bloomingdale's for additional fashion shopping options.