lululemon

Reviews

• SZ

  Simon Zalesky

  Feb 28, 2026
  5.0
  Very helpful staff. Owen took time to help me find the right clothing for my size and order me the pair I needed
• SB

  Shahara Baugh

  Feb 4, 2026
  5.0
  My First Experience In A Lululemon Store Was Amazing Thanks To Elise & Alexandra!! Elise Helped Me Find What I Needed She Even Gave Me Advice After I Tried On What I Wanted, & Alexandra Was At The Register & Was Sooo Nice Gave Me All The Information I Needed . I Just Want To Say Thank You It Really Made My Experience Perfect!! Has Me Not Wanting To Go To Any Other Lululemon . Sometimes Great Customer Service Is Hard To Come By So Once Again Thank You Ladies Please Continue To Be Awesome .
• KN

  Kalina N

  Jan 5, 2026
  1.0
  Go to another location, they refused to refund on to the original form of payment offering a gift card only. Items were final sale but I will tell you all others stores process returns to original form of payment just fine!
• MA

  Mae A

  Nov 22, 2025
  1.0
  The staff member working in the back near the changing rooms, the one wearing the Lululemon hat, was extremely rude. He kept rolling his eyes when customers asked questions and sighed loudly whenever someone requested help. His attitude really brought down the whole shopping experience. If you want to try things on without feeling judged, it is better to visit a different location.
• NK

  Natalya Kuznetsova

  Sep 26, 2025
  1.0
  The worst customer service I have encountered in retail sales. Initially, I had called their general number looking for an answer. The first "customer service" person hung up on me. The second one forwarded my call to the Chestnut Hill store. Since then, I must have called the store at least 5 times and couldn't get anyone to answer the call. Considering how fierce the competition is in athleisure retail space, I am surprised how poor Lulu's customer service is. Alo is half a block away, and Athleta is across the street. Both companies' customer service departments are far superior, while the merchandise is of comparable quality and prices are similar.