gorjana

Reviews

• NS

  Nathan Spielvogel

  Dec 17, 2025
  5.0
  I had a very pleasant experience here Purchasing a necklace. The jewelry they have is very high-quality and very diverse. I had so many options to choose from that were in a very good price point. The staff I was working there at the time was very patient and understanding of my lack of knowledge surrounding jewelry. She was an immense help when it came to making a decision and I’m very pleased with my purchase. I would highly recommend searching here when it comes to buying high-quality jewelry for yourself or someone you love!
• AT

  amy thesterious

  Jul 18, 2025
  1.0
  I’m writing to share a disappointing experience I had during a recent visit to your Chestnut Hill store. I visited with my mother to exchange a necklace I had received as a gift. When we walked in, the only associate present was helping another customer. I explained to her why I was there, and she told me I was free to look around for a replacement — which I did. About 15 minutes later, the other customer left without making a purchase, and the associate finally checked in with me. In about 2 mins total I asked a few questions, told her I had made my replacement selection, and she asked if I wanted a fresh new item. I said yes — I’m not sure why anyone wouldn’t. As I waited for her to retrieve the new piece, I noticed she began helping another customer who had just entered. Then, while I was waiting at the register, she asked if she could process this other woman’s transaction first because she was in a rush. I responded that we were in a rush ourselves, so yes I did mind. Despite that, she went ahead and helped the other customer anyway. That transaction ran into issues, and the customer had to go to her car to retrieve something, so I guess she wasn’t in that much of a rush. Only then did the associate finally return to process my transaction — without so much as an apology for the delay or the disregard shown. The whole experience felt unprofessional and frankly, quite disrespectful. I left the store feeling dismissed and undervalued as a customer. I hope you take this feedback seriously and address this situation internally so other customers aren’t treated the same way.
• LS

  Leah S

  May 31, 2025
  2.0
  They need to work on their customer service. I went into their chestnut hill location- I didn’t feel welcome, and when I was eventually helped, the sales associate ended up working with another customer who came in after I did. I walked out annoyed without making a purchase. A customer who was in the store while I was in there, was treated the same way (and I watched her subsequently walk out of the store). I definitely don’t recommend this location.
• MT

  Mia Tabor

  Apr 16, 2023
  5.0
  I happened to stop by a couple days ago because the store looked super pretty from the outside! Once I entered I was amazed by the decor of the store and such a warm welcome from the staff! They helped me pick out a couple pieces of jewelry as well and were super accommodating. I purchased a bracelet and necklace. Today, I got an email from one of the staff members I met during my visit asking me how my product was! I am truly astonished by their customer service! I HIGHLY recommend them for high quality and affordable jewelry! I will definitely be back!

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