ALO

Reviews

• JS

  jennifer sanchez

  Mar 2, 2026
  5.0
  Staff very helpful & friendly...store was clean...great experience!
• ET

  Erianny Tejeda

  Feb 14, 2026
  1.0
  I recently had a disappointing experience at the Alo location in chestnut hill. I came in for what should have been a simple even exchange, but the employee assisting me made the process unnecessarily difficult and uncomfortable. Instead of handling the transaction smoothly and professionally, they gave me a hard time about the exchange. What was especially upsetting was that the employee loudly announced that I had used Afterpay for my original purchase. This felt completely inappropriate and humiliating. My payment method is personal information and should be handled with discretion, not announced in front of other customers. I shop at Alo because I expect a certain level of professionalism and customer care that aligns with the brand’s image. Unfortunately, this experience fell far short of that expectation. I hope management addresses this and reinforces the importance of respectful, discreet customer service.
• SS

  stephanie

  Dec 31, 2025
  1.0
  First we walked right into store and weren’t greeted by anyone until we walked to the back of the store and a gentlemen finally offered to help us. As we were shopping the other workers didn’t even try to help us but instead kept telling us that they were closing soon as if they didn’t already repeat that to us many times before. When walking out we were trying to go quick to leave because we understood that they were closing soon but there is absolutely no reason anyone should be rushing us to leave their store. Even when we were walking out of the store no one said have a good night or goodbye just looks, besides from the one guy that helped us the whole time. Overall this locations customer service was horrible and will not be returning again. I would also like to add that the girls at the register said “ they need to leave this is a waste of my time and I’m just trying to go home but these people don’t leave.” this is exactly what they said when i was right in front of them helping fix some shorts that were messed up. This was very messed up and I’m very unpleased.
• GA

  Gus Allister

  Dec 31, 2025
  1.0
  Terrible customer service. Spent over $500 on clothes and they wouldn’t let me do a simple exchange of brand new item with tags and manager Liz treated me rudely. I will never shop at ALO again.
• MI

  Madel Iriniat

  Dec 13, 2025
  5.0
  I was in the store a few weeks back, and I had a great experience. This employee, Dianna, was so helpful, I could genuinely see the joy she got from helping me with my first experience. Everyone needs to have the patience and enthusiasm this girl has when it comes to helping people.

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