ALO

Reviews

• CK

  C K

  Mar 31, 2026
  5.0
  Just want to give a huge shoutout to the manager on duty at 5:30-5:55PM today (March 31, 2026)! I had a tricky refund issue. The manager went above and beyond by quickly using their internal line to contact customer service and get the issue resolved on the spot. I really appreciate the prompt and professional help— can't thank more on that!
• DB

  Debra Bonilla

  Mar 20, 2026
  1.0
  Why would anyone want to shop at a company that lets their employees leak or your information!!!!
• AS

  Amy Shepherd

  Mar 16, 2026
  1.0
  Just watched a lovely woman’s video about three of your employees, don’t know which location, laugh at her because she isn't ultra thin. How despicable your employees are. Never shopping with you
• JS

  jennifer sanchez

  Mar 2, 2026
  5.0
  Staff very helpful & friendly...store was clean...great experience!
• ET

  Erianny Tejeda

  Feb 14, 2026
  1.0
  I recently had a disappointing experience at the Alo location in chestnut hill. I came in for what should have been a simple even exchange, but the employee assisting me made the process unnecessarily difficult and uncomfortable. Instead of handling the transaction smoothly and professionally, they gave me a hard time about the exchange. What was especially upsetting was that the employee loudly announced that I had used Afterpay for my original purchase. This felt completely inappropriate and humiliating. My payment method is personal information and should be handled with discretion, not announced in front of other customers. I shop at Alo because I expect a certain level of professionalism and customer care that aligns with the brand’s image. Unfortunately, this experience fell far short of that expectation. I hope management addresses this and reinforces the importance of respectful, discreet customer service.

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