Located in Burlington, MA, Nordstrom Rack Middlesex Commons is a premier clothing and shoe store offering a wide selection of women's handbags and clothing along with men's apparel. As an outlet store, we bring you top-quality products at unbeatable prices, making fashion accessible to all. Visit our store for the latest trends and timeless pieces to refresh your wardrobe effortlessly.
At Nordstrom Rack Middlesex Commons, we take pride in being a one-stop destination for all your fashion needs. Our diverse range of products caters to both men, women and kids, ensuring everyone finds something they love. Whether you're looking for stylish outfits or the perfect pair of shoes, our dedicated team is here to help you express your unique style with confidence. Experience the joy of shopping at Nordstrom Rack Middlesex Commons today!
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful management.
Store Organization
Several customers noted that the store was messy and disorganized, making shopping less enjoyable.
Return Policy
Many customers expressed frustration with the strict return policy, feeling it was inflexible and unaccommodating.
Product Selection
While some customers appreciated the variety of products, others felt the selection was lacking or inconsistent compared to other locations.
Pricing
Customers had mixed feelings about pricing, with some finding it reasonable for a discount store, while others felt it was still too high.
SA
sarah anderson
Dec 24, 2025
1.0
Terrible management. You have to wait in the same long line of check out for online order pick up. Be aware!
NN
NSA
Dec 17, 2025
5.0
Good classic rack
MS
Md. Shaik
Dec 3, 2025
1.0
Just avoid this store. very rude customer service. Treating badly and refusing to return defective shoes because the reason is unknown. She claimed it may be worn; maybe the price tag is on the box, not on the shoes. Well, if the tag was in the box when I bought it, how can it be on the shoes? Also reminding many times that she is the manager (Kathy) means no other help. She decides everything. awful.
BM
Billy Mbabazi
Nov 25, 2025
1.0
I went to Nordstrom rack in Burlington Massachusetts this evening, I was treated so bad by an employee called Rachel ,with a bad attitude look at me, couldn’t help me carry some of the items I had to the checkout telling me their was no space and the little wallet I got from the looked up display had space!!!! Which she took. Her looks towards me and response to me was mean!!! When I talked to the supervisor, all she could tell me was they so overwhelmed with work and she will tell the manager!!!!
Am a regular client , I so unhappy with the treatment I got today.
CL
C. Lee
Nov 9, 2025
1.0
I had a very disappointing experience at this location.
I found a pair of Birkenstock sandals with a displayed price and brought them to the register. The cashier started smirking and said something was “strange,” then called another employee. Without explaining anything to me, they changed the price while I was standing there, confused about what was happening.
When I asked for the manager, Rossitza, she told me that a customer must have changed the price tag, implying that I had done it. This was an insulting and baseless assumption. No effort was made to check the store’s CCTV, which would clearly show that I did not alter anything.
I was treated disrespectfully and made to feel as if I was doing something dishonest, when I simply tried to purchase the item as displayed. This was unprofessional, unnecessary, and embarrassing. Customers deserve to be spoken to clearly and respectfully, not accused.
I will be reporting this incident to Nordstrom Customer Care as well.
Frequently Asked Questions About Nordstrom Rack Middlesex Commons
What type of products can I find at Nordstrom Rack Middlesex Commons?
Nordstrom Rack Middlesex Commons offers high-quality clothing, shoes, women's handbags, and accessories for men, women, and children, including top brands like Nike, Adidas, and UGG® at exceptional prices.
Where is Nordstrom Rack Middlesex Commons located?
It is located at 43 Middlesex Turnpike, Ste 5, Burlington, MA 01803, United States, inside Middlesex Commons.
What are the store hours for Nordstrom Rack Middlesex Commons?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. On December 31, 2025, it will close early at 6:00 PM.
Does Nordstrom Rack Middlesex Commons offer in-store pickup?
Yes, Nordstrom Rack Middlesex Commons provides in-store pickup services for your convenience.
What payment options are accepted at Nordstrom Rack Middlesex Commons?
They accept various payment methods including Afterpay, American Express, Apple Pay, Cash, Check, Discover, Mastercard, Visa, Samsung Pay, Android Pay, and contactless payments.
Is there free parking available at Nordstrom Rack Middlesex Commons?
Yes, free parking is available at the store's parking lot.
Is Nordstrom Rack Middlesex Commons accessible for wheelchair users?
Yes, the store has wheelchair accessible entrances and parking.
What nearby stores can I visit along with Nordstrom Rack at Middlesex Commons?
You can also visit Old Navy for clothing and children's apparel, The Paper Store for gifts and stationery, and DSW Designer Shoe Warehouse for shoes and accessories—all located nearby in Middlesex Commons.
Are there dining options near Nordstrom Rack Middlesex Commons?
Yes, nearby you can enjoy meals at The Chateau Restaurant offering Italian and American cuisine, and Bugaboo Creek, a steakhouse alternative.
Can I visit beauty salons near Nordstrom Rack Middlesex Commons after shopping?
Absolutely, several beauty salons such as Katie Shaw Hair Studio, Revive - Natural Nails & Skin Care, and Salon Ariel are close by for hair and spa services.