Lands' End

Reviews

• RM

  Ramona Maclean

  6 days ago
  2.0
  Called customer service regarding rip in 2 turtle neck sweaters at seam, same place after 1 wash. They do not stand by their product the way LL Bean does!
• AR

  Archer Rutledge

  Jan 24, 2026
  5.0
  Bring the kids and dogs and enjoy Maine the way Mainers do.
• CC

  Cheryl

  Jan 20, 2026
  1.0
  I have been a long time customer of Lands End and loved their merchandise but I am done with them for good! I paid my Lands End Visa bill but the local post office lost a bin of mail and my payment was in it. Lands End never received my payment, When I called to explain, I got horrible customer service and bad advice from their rep who told me not to put a stop payment on my lost check! Really poor advice! Her reasoning was that if they did receive the check and tried to process it when it had a stop payment on it, that I would incur a returned check fee. What about my lost check and what could happen to it???? I also had to beg them to waive the late fees because none of this was my fault. After a lot of discussion they were only willing to waive $15 of the late fee so I had to speak to the Sr. Account Specialist to get the other $15 removed. Very frustrating to go through this process. And after all that, they refused to remove the interest charges. You lost me as a customer there! If you want to keep a good customer, treat them well, don't treat them like dirt. I would not recommend getting a Lands End Visa and will no longer buy from Lands End because of the aggravation I incurred and their poor customer service. Goodbye Land's End! I am buying only from LL Bean from now on! LL Bean has always given me excellent customer service and treats their customers well.
• EC

  Erin Cox

  Jan 7, 2026
  4.0
  Fine, but they no longer sell home goods like sheets
• NN

  No

  Dec 26, 2025
  1.0
  One of the most difficult companies to do returns with, it cost money the costumer service is unhelpful.

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