L.L.Bean

4.4
725 reviews

About

Clothing StoreSportswear StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreShoe StoreCamping StoreClimbing Gear & EquipmentFishing StoreLuggage Store

Details

  • Curbside pickupAvailable

Location

L.L.Bean
6 Wayside Rd, Burlington, MA
01803, United States

Hours

Reviews

4.4
725 reviews
5 stars
475
4 stars
154
3 stars
40
2 stars
19
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the helpfulness and friendliness of the staff, with specific mentions of outstanding service from individual employees.

Product Quality

While many customers appreciated the high quality of products, there were complaints about defective items and the handling of returns.

Store Environment

The store was frequently described as clean, organized, and well-stocked, contributing to a pleasant shopping experience.

Pricing Concerns

Several reviews noted that prices are perceived as high, which may deter some customers from shopping there.

Mixed Experiences

Some customers reported inconsistent service quality, with a few negative experiences overshadowing otherwise positive visits.
  • BB
    Barbara Blakeney
    1 day ago
    5.0
    I love LL Bean products. High quality, a bit expensive but worth it in longevity value.
  • DS
    Deborah Savuto
    Nov 8, 2025
    5.0
    We shopped for shoes and the salesperson was really knowledgeable and helpful. The LLBean walking shoe has excellent support and cushioning.
  • BA
    Ben Arsenault
    Nov 8, 2025
    4.0
    Good store, nice staff. Good quantity of stuff. Only issues are, no pea coats, and the escalator was broken.
  • VG
    Vik Ghai
    Nov 7, 2025
    1.0
    I bought a pair of trail pants and noticed that the stitching in the back pocket had failed only after a few days. I brought in the pants and requested a exchange. Unfortunately I did not have the receipt, but could provide documentation of the purchase on my credit card. They would not exchange the pants, which was surprising and disappointing. LLB used to stand behind the quality of their products and had a lifetime warranty in their products that they would stand behind. I won't be back to this store or buying anything from LLB in the future.
  • NF
    Nancy Fewell
    Oct 22, 2025
    5.0
    Didn't know there was an L L Bean near me, but it is a sunny store with lots of merchandise. I found what I want in for and bought something else that I like as well. I will be back.

Frequently Asked Questions About L.L.Bean

What are the operating hours of L.L.Bean in Burlington, MA?

L.L.Bean is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sundays from 9:00 AM to 6:00 PM.

Does L.L.Bean offer in-store and curbside pickup options?

Yes, L.L.Bean offers both in-store and curbside pickup services for your convenience.