J.Crew Factory

Reviews

• CL

  C. Lee

  Feb 8, 2026
  1.0
  I visited this store today(5:30pm, 2/8/2026) after seeing on Jcrew website that the flannel pajama pants I was interested in were on sale and available at this location. Based on that information, I made the effort to go there in person. When I arrived, there were no customers in the store, and three employees were standing and chatting together. I politely asked whether they had the planner pajama pants. One employee told me that they only carried them during the holiday season and that they did not have them now. She added, in a dismissive tone, that I could check the clearance rack myself if I wanted. Since I had clearly seen the item listed online at this location, I continued to look around on my own. Shortly after, I found the exact pajama pants on the shelves. When I pointed it out, the employee simply said, “Oh, it was there,” in a very indifferent way, without any apology or acknowledgment. I then asked about the price, and again the response was careless and unhelpful. Throughout the entire interaction, all three employees appeared disengaged, uninterested, and unwilling to assist. Their tone and attitude made me feel uncomfortable and unwelcome, even though I was a customer coming in with a genuine intention to purchase. It was disappointing because I went there based on the store’s own online information, yet I received no proper assistance and experienced very poor customer service. Basic courtesy, willingness to help, and respectful communication should be standard in any retail environment. I hope the store management will address this issue and provide better customer service training so that future customers do not have a similar experience.
• SR

  Smith R

  Nov 30, 2025
  5.0
  I was in this store on Black Friday and the sales associates were fabulous! It was so busy but they always maintained their friendly kind demeanor and professionalism. I have worked several retail jobs so I know what it's like. Kudos to all of them! The selection was great, I had picked out some items on the JCrew Factory web site and found them in the store. Purchased them for gifts, plus a few things I hadn't planned to buy for myself. The store was clean and well organized. I was visiting from out of town, would love to go back some time.
• AA

  AJ

  Oct 7, 2023
  5.0
  Excellent customer service
• SM

  Shivangi Mehta

  Jan 19, 2023
  5.0
  Great collection compared to some other stores I have been to