Shortly after bidding adieu to our original spot on Newbury St for a new start in Faneuil Hall, we were ecstatic to find ourselves a second Boston store to call home back in our old hood. After a short stint in a temporary space, we opened our new Newbury store at 226 Newbury in February 2020!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.